From the category archives:

Startups

The harsh and severe weather conditions in Sweden, with continuing snowfall and temperatures below 5 degrees Fahrenheit, are making Swedish social media channels to boil.

The horror stories of people’ve been let off at freezing empty stations without toilets and no information what so ever on connecting trains, as trains’ve been stuck for 13 hours overnight with no toilets, food or beverage, have flooded the media.

Last weekend was particularly troublesome, and whereas SJ, Swedish national railway company, has been failing throughout the winter to get the travellers to their destinations, properly communicate disturbances, as well as to compensate delays, Swedish online movie startup Headweb, rushed to comfort the upset travellers.

On Sunday afternoon it posted an offering via its blog, Facebook and Twitter: Send a picture of your train ticket in exchange to one free rental movie.

The retweeting and blogging took off, and in just couple of hours more than 300 delayed and disappointed travelleres had received a free online rental movie. Happy replies and reports from people watching movies while stuck on the trains, making their journeys more bearable, kept pouring in.

Now, the biggest parody in the story lies in the fact that the Twitter account of SJ is “open” only weekdays between 9 am to 4 pm. At the times like these the last thing a disteressed weekend traveller needs is to be greeted on Twitter with: “Logging off, have a nice weekend and good luck with the snowstorm”.

Sadly, even the entire SJ website was down for couple of hours during the rush hours on Sunday, leaving a busy phone line as the only source for information. To have alternative communication channels such as a blog, Facebook and Twitter account, or SMS service, if ones service fails, offline or online, would tremendously help out the situation and increase customer satisfaction. At the moment I can count up to five active Facebook groups with dissatisfied SJ customers compared to SJ’s own inactive Facebook page with 12 fans.

Not every transportation company, or for that matter any company, has come as far as Alaska Airlines, hence to avoid the worst backlashes and pitfalls when new to social media, such as SJ, one needs to be committed to integrate social media as a natural part of the business. There is really no such thing as opening hours” in social media.

Although Headweb didn’t get the travellers sooner to their destinations, it eased their pain and frustration offering compassion and a moment of recreation, i.e. what any company or a person should do when a fellow citizen is in need. An example of true brand building and social media marketing at the cost of – listening and caring.

Stand-up comedians have a saying when going on stage, which I think translates particularly well into social media: “Either you kill, or you get killed”. Either you build trust, or you just might lose it forever.

More reading on Headweb and Nordic online movie startup scene.

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter: @
paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

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How To Make Storytelling With Prezi Even More Social

by Paula Marttila on February 18, 2010

It’s striking how fast one has come to experience search, distribution and measurability of ones content across different social platforms as a commodity, no matter how great or disruptive the service itself might be. Since all objects are social, we also have a need to share and know what’s going on with our content to better interact around it.

Good example of a great and disruptive service is Prezi, an online visualization and storytelling tool that aims to change the way people present information and tell their stories. To me Prezi was love at first beta invite, resulting it to become one of the very few software products that I’m actually, and happily, paying for. And I’m not the only one who’s been dazzled by how it inspires and challenges, both its user and audience, at the same time. In just within a year Prezi has become the darling of the innovative minds in tech, design and educational institutions. It’s often seen on stage in places like Davos, TED conferences, who also has invested in Prezi, and LeWeb. Robert Scoble is in love with it, and it’s certainly not every day Umair Haque describes a product as “total awesomeness”.

Thus, it’s no surprise that education, social media and technology are the most common words used in the public prezis.

The Hungarian startup with its Swedish CEO Peter Arvai and Jack Dorsey, Co-founder of Twitter and CEO of Square, on the advisory board, seems to have chosen the right path by being obsessive about the product development to create great user experience and an awesome product. As Jason Calacanis keeps reminding the startups on TWiST: “Create great user experience and an awesome product, and the business will follow.” Having both dedicated fans and paying customers with a great product is a good space for Prezi to be in, but to stay competitive I think it’s important they gear up its social sharing and discovery of content a notch.

Prezi was early to embrace social media by including basic social sharing options, as well as using blogging, Twitter and Facebook for customer feedback and service.

If that’s not enough for being social as a service, what am I still missing?

User profile and improved search: To be able to share and socialize around content it needs to be found. There’s no public user profile page, and since the search function only includes the titles of the content, it’s nearly impossible to search and find single users. (I’ve tested to add my name in the description field without any luck). For example: A search for Sean Percival results to a copy of his presentation saved by someone else only because his name is found in the title. On the positive note, Prezi has become more search engine optimized after changing its URL structure to more readable ones.

Tags and categories: Adding possibility to tag and categorize content will also facilitate and improve the search and user experience.

Statistics: A standard and important feature in so many levels, both to the user and the service itself. Prezi does have a page for popular prezis, which I believe would better serve its purpose if including metrics about number of viewings and sharings.

Notifications: Since it’s possible to “pad”, i.e. like, a presentation, as well as to comment on it, it’s necessary to receive a notification of some sort to be able to act upon it. This would also help to increase the conversation and engagement level of the Prezi community.

Slideshare: All the functionality mentioned is found on the largest document sharing service Slideshare, yet a closed door for prezis. As Slideshare doesn’t support Prezi’s file format and Prezi doesn’t offer any conversion functionality, this has become a slight inconvenience to, and a request from, its users, who now have to use manual workarounds.

Copyright: Gregg from GriDD

Whereas Prezi’s claimed to be the Powerpoint killer, it’s actually pretty funny to find over 200 Powerpoint or Keynote presentations on Slideshare about Prezi, or actual prezis converted to ones. Think if they were all prezis.

Prezi recently released an improved editor, to my liking, and is now also offering reuse of all the public prezis. There’s a free public license option so you can easily let yourself get inspired by the works of both Joi Ito, CEO of Creative Commons, and Sean Percival of MySpace, to get started with your own storytelling.

To quote Joi Ito: “All of our talks are inspired by others and using and reusing material should significantly improve the quality of all of our talk.”

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter:
@paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

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Sweden Is The Playground For Online Music Discovery

by Paula Marttila on February 9, 2010

There’s more to Swedish online music scene than Spotify. While waiting for its big U.S. launch and trying to avoid being jeaulous of the French now signing up for free, there’s other cool stuff from Sweden to discover new music with. On the go. For free.

One of my absolute favourite services to discover new music and keep it fresh is CitySounds.fm. It was developed in only 15 hours by Henrik Berggren and David Kjelkerud at Music Hack Day London. CitySounds.fm lets one discover music produced in cities worldwide, metropolitan or small town, as well as it automatically locates ones current city. It’s based on SoundCloud API, using all the public geotagged music available. Swedish SoundCloud is an online collaboration tool for music professionals to share music and audio files. (Check out Robert Scoble’s interview with SoundCloud co-founder Alexander Ljung to get wowed). Each city is listed by different music genres and one can become a fan of a city by sharing it on both Facebook and Twitter, thus adding social music discovery element to it. To favourite a city helps it also to climb on the popular chart.

New music providers are to be announced, and an update is coming out this week on the web version with enhanced navigation and better tracking of Facebook sharings, also replacing the old board with new one showing the latest updated cities instead. Since December CitySounds.fm is also available on the iPhone at price of $3. It’s already had over 2 000 downloads. A major update on the iPhone app is also in the making, expect it within next two months.

CitySounds.fm attracts today 60 000 monthly visits counting for approx. 150 000 plays.

Music Hack Day Stockholm

Stockholm, Sweden, was also the place to accomodate the latest edition of Music Hack Day after BostonAmsterdam, Berlin, and London. Together with Mattias Arrelid of Spotify, Henrik Berggren of CitySounds.fm threw a great hacking weekend with Spotify, SoundCloud, Last.fm and Echo Nest among attending companies. 30 cool new music projects were born and I was as impressed as David Noël of SoundCloud and Matthew Ogle of Last.fm. Rumors are circulating having the next hack day either in New York, Barcelona or London.

Few Nice Examples:

My City vs. Your City by Michael Schieben is a pretty neat music discovery app that uses Last.fm data to compare what people listen to in different cities. As one can see, Stockholm and San Francisco may be close when it comes to tech but appararently Lady GaGa is the only thing we seem to agree on when it comes to music.

Songkick On Tour connects ones Songkick and Dopplr accounts to find shows happening in ones city of destination. Never miss a great gig when travelling. Songkick On Tour was created by Matt Biddulph, CTO of Dopplr.

Holodeck by Winston Design is kind of what Mobile Roadie is to iPhone apps, except for websites: With Holodeck an artist can create its own website in no time by pulling data from Last.fm, Songkick, Tumblr and SoundCloud accounts. Very neat. Check out.

All this new music discovery is made possible due to availability of open APIs. Hence, the power of open APIs is substansial when it comes to online innovation, both within product development and business models.

And there doesn’t seem to be any stop to the ever increasing flow and demand of music online. SoundCloud is experiencing 30% monthly growth, having 10 000 hours of audio uploaded every day! Last.fm does 2 million scrobbles per hour, i.e. automatically adds the tracks you play to your Last.fm account, and gets more than 45% of its traffic via 3rd party APIs!

To quote Matthew Ogle, Last.fm: ”It’s pretty clear that 2010 is going to be an exciting year in music and tech.”

Online music scene community truly represents what’s great about the open and social web: The more you open up, the more you share – the more you receive and discover.

More bub.blicio.us reading on music.

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter:
@paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

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Motally is Totally About Mobile Analytics

by julieblaustein on February 8, 2010

By Julie Blaustein

Wednesday, February 3rd  I attended the kickoff of Motally’s moChats. Motally plans to hold a moChat the 1st. Wednesday of every month at their cozy headquarters in SOMA.  MoChats are casual talks designed to share insights about successful mobile development and optimizing mobile sites and apps through analytics. Analytics is what Motally provides, not only for mobile devices on the iPhone, Android and Blackberry platforms but also for the Apple iPad.

Pizza and drinks, including adult beverages, were served while sitting around a projector and chatting about Motally. Many features were discussed including the 2-way communications, user statistics such as unique users, page views, top referrers, top devices etc.  Also discussed was their search tracking feature.  When someone does an internal search on a mobile website, the website publisher can track what happens after the search to determine whether an action took place.  For example, say an individual searches for pizza on a mobile website and then later makes a phone call to place an order.  This is the type of data that is captured by Motally’s analytics and is particularly useful for sites that have strong search functionality. In fact, Yelp,  the local search and review site is one of its customers. Other clients include Fandango, IAC , Portable Zoo, and Verve Wireless.

Connect with Motally on Twitter at and keep up with them and all the excitement at the Mobile World Congress in Barcelona February 15-18th or if you are in Barcelona, Motally will be at RIM’s App Planet in Hall 7, booth 7B26. You can also join them at the next Motally moChat on Wednesday, March 3rd.

The Motally Team at the AppShowcase/Buzzworthy Event.

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Free SEO Tool from Yield Software

by Kristen Nicole on February 3, 2010

Search optimization is pretty important stuff for web publishers. Especially as the market moves more towards the web. As far as advertising and brand engagement, it’s increasingly necessary for publishers to keep tabs on the behavior of their web sites. Yield Software’s search optimization service addresses these needs, and now it’s doing so for free.

A new option from Yield Software gives you a taste of what the company can provide to help with your website behavior needs. Features include content recommendations and inbound link building and outbound link repair. Also included is info on URL structure and content, as as well as data on page accessibility and performance.

With these features you can see a range of options that Yield Software has with its premium service, which combines several aspects of web page monitoring and analysis. Yield Software tracks all the metrics, lets you set up various actions to be run automatically, and also recommends what areas can be improved for optimizing your web page. Creating a central hub for managing all of this is where Yield Software aims to stand out from the rest.

Having raised $6 million in funding from Draper Fisher Jurveston and launching its flagship product about a year ago, Yield Software has also spent the last few months building out the options around its service. In creating a central operations tool for website publishers, Yield Software is now looking to improve upon its own products and services to become more prevalent in its space. Yield Software has been hailed as a pretty powerful tool for what it does, and the automation of its services is a main focus of its overall goals.

As we push towards a web-based market for things like content-sharing, marketing, advertising, brand engagement, research and education, the amount of content to be published and searched for on the web will only continue to increase. While Google, Bing and other search engines look to compile all of that shared information in order to make it easier for you to find, Yield Software appeals to publishers and small businesses to make it easier for you to leverage those search tools in order to increase your visibility.

The move towards contextual search has also raised the bar for services like Yield Build, as they must also seek ways in which to provide publishers with the tools necessary for becoming a highly trafficked web resource. Search engines are looking to provide direct answers instead of mere links that reroute us all across the web. That means the very nature of the content will change, pulling its context out and shifting the way in which we consume and interact with our search results. Staying on top of the continuously changing face of search marketing is a tough task. Preserving your productivity and your sanity almost requires a tool like Yield Software.

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