I’m totally digging what public transit-disruptor, Uber, is doing to transport people from place to place. They have put greater emphasis on customer service than any of the taxi cabs I’ve ever ridden or the other means of public transit. From opening doors for you to offering water and hilarious conversations, I can’t say enough good things about them. The one downside that I see sometimes is the high cost of riding in their vehicles around town, but I suppose that’s to prevent an over-saturation of their market and to offer them some sort of separation from the regular cab companies.
So it probably shouldn’t surprise me, but I’m very chagrined by the level of customer service that Uber puts forth when it comes to special occasions. Just take a look at what they did for Valentine’s Day. Well today is President’s Day in the United States and once again, their outrageous customer service strikes again. At this point, it almost reminds me of the fun environment and customer service one usually receives while on a Southwest Airlines or Virgin America flight. A recent video of Uber DC’s response to the holiday has just hit the Internet…and it’s quite…presidential.
Today, Uber DC offered some lucky riders the chance to feel like they were being driven around town by the Secret Service. Just take a look at the video and check out how cool the experience was!