Posts tagged as:

Startups

The harsh and severe weather conditions in Sweden, with continuing snowfall and temperatures below 5 degrees Fahrenheit, are making Swedish social media channels to boil.

The horror stories of people’ve been let off at freezing empty stations without toilets and no information what so ever on connecting trains, as trains’ve been stuck for 13 hours overnight with no toilets, food or beverage, have flooded the media.

Last weekend was particularly troublesome, and whereas SJ, Swedish national railway company, has been failing throughout the winter to get the travellers to their destinations, properly communicate disturbances, as well as to compensate delays, Swedish online movie startup Headweb, rushed to comfort the upset travellers.

On Sunday afternoon it posted an offering via its blog, Facebook and Twitter: Send a picture of your train ticket in exchange to one free rental movie.

The retweeting and blogging took off, and in just couple of hours more than 300 delayed and disappointed travelleres had received a free online rental movie. Happy replies and reports from people watching movies while stuck on the trains, making their journeys more bearable, kept pouring in.

Now, the biggest parody in the story lies in the fact that the Twitter account of SJ is “open” only weekdays between 9 am to 4 pm. At the times like these the last thing a disteressed weekend traveller needs is to be greeted on Twitter with: “Logging off, have a nice weekend and good luck with the snowstorm”.

Sadly, even the entire SJ website was down for couple of hours during the rush hours on Sunday, leaving a busy phone line as the only source for information. To have alternative communication channels such as a blog, Facebook and Twitter account, or SMS service, if ones service fails, offline or online, would tremendously help out the situation and increase customer satisfaction. At the moment I can count up to five active Facebook groups with dissatisfied SJ customers compared to SJ’s own inactive Facebook page with 12 fans.

Not every transportation company, or for that matter any company, has come as far as Alaska Airlines, hence to avoid the worst backlashes and pitfalls when new to social media, such as SJ, one needs to be committed to integrate social media as a natural part of the business. There is really no such thing as opening hours” in social media.

Although Headweb didn’t get the travellers sooner to their destinations, it eased their pain and frustration offering compassion and a moment of recreation, i.e. what any company or a person should do when a fellow citizen is in need. An example of true brand building and social media marketing at the cost of – listening and caring.

Stand-up comedians have a saying when going on stage, which I think translates particularly well into social media: “Either you kill, or you get killed”. Either you build trust, or you just might lose it forever.

More reading on Headweb and Nordic online movie startup scene.

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter: @
paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

Post to Twitter

{ 3 comments }

How To Make Storytelling With Prezi Even More Social

by Paula Marttila on February 18, 2010

It’s striking how fast one has come to experience search, distribution and measurability of ones content across different social platforms as a commodity, no matter how great or disruptive the service itself might be. Since all objects are social, we also have a need to share and know what’s going on with our content to better interact around it.

Good example of a great and disruptive service is Prezi, an online visualization and storytelling tool that aims to change the way people present information and tell their stories. To me Prezi was love at first beta invite, resulting it to become one of the very few software products that I’m actually, and happily, paying for. And I’m not the only one who’s been dazzled by how it inspires and challenges, both its user and audience, at the same time. In just within a year Prezi has become the darling of the innovative minds in tech, design and educational institutions. It’s often seen on stage in places like Davos, TED conferences, who also has invested in Prezi, and LeWeb. Robert Scoble is in love with it, and it’s certainly not every day Umair Haque describes a product as “total awesomeness”.

Thus, it’s no surprise that education, social media and technology are the most common words used in the public prezis.

The Hungarian startup with its Swedish CEO Peter Arvai and Jack Dorsey, Co-founder of Twitter and CEO of Square, on the advisory board, seems to have chosen the right path by being obsessive about the product development to create great user experience and an awesome product. As Jason Calacanis keeps reminding the startups on TWiST: “Create great user experience and an awesome product, and the business will follow.” Having both dedicated fans and paying customers with a great product is a good space for Prezi to be in, but to stay competitive I think it’s important they gear up its social sharing and discovery of content a notch.

Prezi was early to embrace social media by including basic social sharing options, as well as using blogging, Twitter and Facebook for customer feedback and service.

If that’s not enough for being social as a service, what am I still missing?

User profile and improved search: To be able to share and socialize around content it needs to be found. There’s no public user profile page, and since the search function only includes the titles of the content, it’s nearly impossible to search and find single users. (I’ve tested to add my name in the description field without any luck). For example: A search for Sean Percival results to a copy of his presentation saved by someone else only because his name is found in the title. On the positive note, Prezi has become more search engine optimized after changing its URL structure to more readable ones.

Tags and categories: Adding possibility to tag and categorize content will also facilitate and improve the search and user experience.

Statistics: A standard and important feature in so many levels, both to the user and the service itself. Prezi does have a page for popular prezis, which I believe would better serve its purpose if including metrics about number of viewings and sharings.

Notifications: Since it’s possible to “pad”, i.e. like, a presentation, as well as to comment on it, it’s necessary to receive a notification of some sort to be able to act upon it. This would also help to increase the conversation and engagement level of the Prezi community.

Slideshare: All the functionality mentioned is found on the largest document sharing service Slideshare, yet a closed door for prezis. As Slideshare doesn’t support Prezi’s file format and Prezi doesn’t offer any conversion functionality, this has become a slight inconvenience to, and a request from, its users, who now have to use manual workarounds.

Copyright: Gregg from GriDD

Whereas Prezi’s claimed to be the Powerpoint killer, it’s actually pretty funny to find over 200 Powerpoint or Keynote presentations on Slideshare about Prezi, or actual prezis converted to ones. Think if they were all prezis.

Prezi recently released an improved editor, to my liking, and is now also offering reuse of all the public prezis. There’s a free public license option so you can easily let yourself get inspired by the works of both Joi Ito, CEO of Creative Commons, and Sean Percival of MySpace, to get started with your own storytelling.

To quote Joi Ito: “All of our talks are inspired by others and using and reusing material should significantly improve the quality of all of our talk.”

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter:
@paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

Post to Twitter

{ 2 comments }

Broadcast Live On Your Facebook Fan Page With Bambuser

by Paula Marttila on January 15, 2010

Flickr cc: Jösé

Bambuser, Swedish live video streaming service, keeps climbing the online social video ladder by announcing Facebook Fan Page integration. Fan Page integration has been one of the most requested features on Bambuser since enabling broadcasting live directly on Facebook Wall feed for three months ago.

The fact that the service, including Facebook Fan Page integration, is free to consumers and non profit organisations as well as ad free, makes this launch very interesting, thus challenging giants like Justin.tv and Ustream. It was only recently UStream launched its Facebook integration, for time being offered free in an add supported version only to brands, artists and partners – on request. To my knowledge no other service supports live broadcasting including commenting directly on Facebook Wall or Fan Page feed.

What’s neat about Bambuser’s solution is that the broadcast is pushed directly on the Wall and Fan Page feed, no additional clicking on tabs or boxes needed. The Facebook integration is easily done in Bambuser Settings via Facebook Connect by just filling in the Page URL.

The service has today users in over 150 countries supporting live broadcasting from over 200 different mobile devices, as well as from desktop browsers. The Facebook Wall integration in October significantly increased the number of channels created per week, having Facebook now counting for approx. 30% of all the videos viewed on Bambuser. In a tight iPhone race with UStream and Qik Bambuser managed to get their iPhone application approved just before Christmas. The iPhone app immediately made it to top ten downloads in the Swedish App Store, iPhone the most used mobile device for Bambuser, and doubbled the number of channels created per week to 6 000.

Enabling easy sharing across social networks is very powerful, which Justin.tv has also come to experience. It reported 68 percent increase of traffic and doubble the number of links shared since it started using the Meebo tool bar last summer.

With Fan Page integration Bambuser is now able to expand its offer to 1.6 million active Facebook Pages, of which 700,000 are active Pages for local businesses. This will not only going to play an important part for the future growth of Bambuser, but also for the use of social online video as a communication tool for businesses and brands, as Facebook is becoming the premier destination for marketers both in the U.S. and many worldwide markets with its 350 million users.

Facebook reaches currently one third of the population, over 3 million people, in Sweden, establishing it as an important communication channel. With the upcoming Swedish general election this fall, I’m curious to see how the political parties are to utilize online video and Bambuser in Facebook.

Thus, stating the obvious, social media truly is making online video going mainstream.

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter:
@paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

Post to Twitter

{ 0 comments }

ScaleWell Accepting Applicants for Startup Grant

by Kristen Nicole on January 11, 2010

Startup funding is a major concern for many entrepreneurs, so it’s always a welcome relief to learn of organizations that are still ready, willing and able to help out on the monetary front. Chicago-based group ScaleWell is currently accepting applications for their first installment of their grant program, rewarding $1000, two months of work space in downtown Chicago, and mentorship from local vets in the startup business.

Several trustees in Chicago have donated to the program, acting as caretakers towards the preservation of Chicago’s innovative startup scene for technology. One such trustee, Sean Corbett, is a graduate of TechStars Boston, having experienced this type of environment designed in helping an entrepreneur grow his idea and business. Read below for more details, and click here to apply.

ScaleWell was created to assist Chicago’s startup scene – a community without a dedicated early-stage funding program like the YCombinator and TechStar-esque programs supporting other non-coastal cities like Boulder, Austin, Atlanta, and Philadelphia. Trustee Sean Corbett – a graduate of TechStars Boston and Chicago resident – expressed the importance of support for small ventures: “Mentors from the TechStars program provided invaluable insight and I hope ScaleWell can provided a similar resource for Chicago companies.” ScaleWell also hopes the simple act of consistently recognizing and cultivating innovative ideas in Chicago should encourage more potential entrepreneurs to explore starting new ventures.

Post to Twitter

{ 0 comments }

By Miiko Mentz

The 2009 Crunchies award winners were revealed Friday night at the Herbst Theater in San Francisco. This was the third annual Crunchies Awards ceremony put on by TechCrunch, along with its partners GigaOm and VentureBeat. For a third straight year Facebook took home the Best Overall Startup Or Product Of 2009 award. Mark Zuckerberg was on hand to accept the award:

Zuckerberg also sat down for an on-stage interview with TechCrunch Founder and Co-editor Michael Arrington. They discussed Internet privacy and how Facebook has been aggressive on that front. They talked about the future of Facebook Connect and Zuckerberg said that this year Facebook will focus on making it easier for users and developers to use Facebook Connect because “much more is going to be developed outside of Facebook then inside.”

Arrington asked Zuckerberg if Facebook will get more aggressive on acquisitions, in which Zuckerberg commented on the motivation behind Facebook’s past acquisitions. He said the acquisitions “have been primarily to get great people to join the company” and then he went on to talk about each. Watch the full interview here:

And one of my favorite parts of the evening was the Richter Scales performance. Their performance was highly entertaining and lots of fun:

Like last year’s Crunchies Awards, the evening ended with a celebration at the Crunchies Awards after party across the street at San Francisco City Hall’s rotunda. Check out the pictures from the ceremony and after party: Crunchies2009’s photostream.

To see all the nominees, runner-ups, and winners, head on over to TechCrunch; and to watch the recording of the Crunchies head on over to the Crunchies page or TechCrunch’s Crunchies Ustream channel.

Follow me on Twitter: @MiikoMentz

Disclosure: In addition to being a contributor to Bubblicious, I also work at FutureWorks. FutureWorks was the video sponsor for the Crunchies and I was part of the video crew for last night’s ceremony.

Related Links:
GigaOM: DropBox, Foursquare, Facebook Winners at The Crunchies
TechCrunch: The Crunchies Photo Gallery
VentureBeat: Crunchies: Google Voice is coming to the iPhone “one way or the other”
VentureBeat: Crunchies: Zynga’s Mark Pincus sees a future for socially-conscious virtual goods
Bubblicious: A night of reflection and celebration at TechCrunch’s 2nd annual Crunchies

Post to Twitter

{ 0 comments }