Tag Archives: Spam

Spam on Twitter is an ever-growing problem. While Twitter has addressed in in one way or another these past few months, the spam is still an issue. StopTweet is a new service that aims to fill in the gaps that Twitter has left behind, seeking out bot accounts and providing you with the option to report and block those users.

The premise behind StopTweet is that it’s an easier Twitter management tool than many of the others, making it easier for the average Twitter user to set up. And StopTweet is pretty simple to use; it’s got an easily-navigated interface and several blocking and reporting options that you won’t find on Twitter’s main site.

One of the drawback’s to Twitter and its process for handling spam or abusive content and behavior on Twitter is that the company itself has to take a rather top-down approach to anything it implements. This requires overarching modifications to its system, affecting all users. Any changes made on such a high level means that individual needs aren’t being met as readily as they could through the use of third party services.

Additionally, Twitter is able to primarily address the content and behavior as it pertains to the direct use of its site. While this is useful for those that are on the main site, there is still a good amount of Twitter activity that takes place through remote interactions (email and social network integration) and third party applications.

Spam on Twitter is only getting to be a larger issue, as more automated capabilities and trends permeate throughout our Twitter culture. Many users are forgoing the regular checking of direct messages all together, because they too are riddled with bot and automated tweets that are spammy or down right annoying.

Finding the best way to deal with Twitter spam is still an ongoing issue, for Twitter as well as third party services. As Twitter continues to grow in size and reach, it’s more than likely going to find additional ways in which to help users manage the spam associated with their Twitter accounts.

We’re surely going to see a growing interest in the dealing of spam and abusive behavior on Twitter, similar to the process that was applied to the major email clients a few years back. With spam becoming such a large issue for publicaly-shared social media outlets, something more definitive will have to be instituted on a wide scale.

Even beyond Twitter, spam, malware and abusive behavior within social media networks is going to be something that the networks themselves have to deal with. As the networks open further to public sharing and forums, something will need to be done about the onslaught of spam.

It’s not uncommon for people that get caught red-handed to point the finger too, when they get the opportunity. At least that’s what seems to be the case with Tagged.com. In this case, the tattling did work in favor of Tagged, winning $200k in its lawsuit against Erik Vogeler. Having sued Vogeler for spamming users of the second-tier social network, Tagged came out on top this time.

Vogeler was found guilty of sending 6,079 members of Tagged unsolicited messages including links to an adult dating website. The U.S. District Court Judge in the northern district of California ruled in favor of Tagged, awarding the network $25 per violation. That totaled to just under $152k, with the additional ruling for Vogeler to pay Tagged $50k in attorneys’ fees rounding out the sum owed to Tagged.

So what have we learned? It doesn’t pay to spam a spammer. While Tagged has faced lawsuits of its own for sending out questionable bulk mail since launching a few years back, it looks as though Tagged has learned a few things. Co-founded by Greg Tseng, who was also the co-founder and CEO of Internet startup incubator Jumpstart Technologies, has already been involved with multiple lawsuits pertaining to spam behavior.

Jumpstart Technologies was fined nearly $1 million in 2006 for alleged violations of the CAN-SPAM Act, which was the largest penalty for illegal spam at the time of ruling, reports TechCrunch. and just last autumn, Tagged settled another court case with Texas and the New York Attorney General for spamming its own users.

In many ways, it seems as though Tagged is getting a pretty bad rap. It’s easy to find spammy behavior on most social networks out there, big and small. Sometimes the spam comes from the networks themselves, other times it comes from sneaky users trying to get over on us. Either way, it’s an expected part of navigating the world of online social networking.

Yet the level of inappropriate activity taking place through Tagged was enough to catch the attention of many privacy and anti-spam advocates, calling Tagged out on multiple occasions for its questionable practices. For every major social network that has been blessed with a large number of users, they’ve also been cursed with spammers. MySpace, Facebook and others have taken it upon themselves to make examples out of these spamming users, and it looks as though Tagged is taking this same approach.

Often used as a warning to others thinking of spamming users on their sites, these “example” lawsuits are also meant to discourage spammers all together. Whether or not it will work for Tagged remains to be seen, but Tagged may be looking for additional validation of its social network by punishing spammers that use its site. nevertheless, Tagged will likely need to do a little more than that to change its image.

Twitter released a new Terms of Service today. You probably got an email about it, and they covered it – in brief – over on the Twitter blog.

The basics are just that you own your own tweets, although Twitter can republish them (since that is their purpose), they’ve left the door open for advertising, spam is bad, and there are specific guidelines for use of the API. The summary from their blog is

Advertising—In the Terms, we leave the door open for advertising. We’d like to keep our options open as we’ve said before.

Ownership—Twitter is allowed to “use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute” your tweets because that’s what we do. However, they are your tweets and they belong to you.

APIs—The apps that have grown around the Twitter platform are flourishing and adding value to the ecosystem. You authorize us to make content available via our APIs. We’re also working on guidelines for use of the API.

SPAMAbusive behavior and spam is also outlined in these terms according to the rules we’ve been operating under for some time.

The two things that stand out to me are that I have ownership of my tweets, which heads off the whole Facebook TOS Privacy fiasco, and that Twitter is leaving the “door open” for advertising. By doing this, they’re allowing themselves to take their time deciding what advertising/sponsorship option works best for them.

What are your thoughts on the new TOS?

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Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

On Aug 12, Pear Analytics released a white paper discussing exactly what people are tweeting about.  For two weeks they randomly sampled the public timeline in 30 minute increments between the hours of 11 am and 5 pm CST. They categorized the tweets into six categories:

  • News: What is happening in the world news, not TechCruch/Mashable type of news
  • Spam: We all know what this one is.
  • Self-Promotion: Corporate posts, latest blog posts – you get the idea
  • Pointless Babble: Apparently these are the “I am eating a sandwich” or “I am going to the mall” type of tweets
  • Conversational: @reply posts or questions and polls
  • Pass Along Value: Retweets

Because I usually get a lot out of my tweets (sharing knowledge, conversation), I was surprised to see that Pointless Babble came in with 40.55% of the captured tweets, but Conversational came in close at 37.55%, and Pass-Along Value was third at 8.7% of the tweets captured. Also surprising was that Self-Promotion came in at 5.85%, Spam at 3.75% and News at 3.6%.

Today I tweeted out a link to a NY Times article on online learning stats. Where do “Sharing” tweets come in, where people are exchanging knowledge? Is that News?

pointlessbabble

The results went a little further, noting that 11:30 am and Mondays have a large retweet value. Maybe people are sharing all sorts of things they are finding in the news as they return to their desk and sharing them on Twitter, inspiring retweets? Conversational tweets tend to happen between 2 and 4 pm. This is about when I get antsy and want to focus on something else.  However, keep in mind that these tweets were all randomly sampled from the public timeline and Pear Analytics functions on CST. 11:30 am for them is different in for a lot of the rest of us.

In their white paper, Pear Analytics drew the conclusion that Conversational and Babble were so close that had they conducted a longer study, the two categories would constantly be trading out for first place. My money is on Conversational.

Oh, and guess where I found out about this study? Someone tweeted it.

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Cheers!

Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

by Brian Solis

Sharing your email address on the Web, Twitter, and Social Networks is a risky proposition. It’s almost guaranteed that spam bots will crawl the web and find it almost immediately – flooding your inbox and hampering productivity.

Scr.im is a new service that converts your email address into a short, safe, and customizable link to share anywhere on the Web.

Here’s mine: http://scr.im/solis

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