Posts tagged as:

social networking

The harsh and severe weather conditions in Sweden, with continuing snowfall and temperatures below 5 degrees Fahrenheit, are making Swedish social media channels to boil.

The horror stories of people’ve been let off at freezing empty stations without toilets and no information what so ever on connecting trains, as trains’ve been stuck for 13 hours overnight with no toilets, food or beverage, have flooded the media.

Last weekend was particularly troublesome, and whereas SJ, Swedish national railway company, has been failing throughout the winter to get the travellers to their destinations, properly communicate disturbances, as well as to compensate delays, Swedish online movie startup Headweb, rushed to comfort the upset travellers.

On Sunday afternoon it posted an offering via its blog, Facebook and Twitter: Send a picture of your train ticket in exchange to one free rental movie.

The retweeting and blogging took off, and in just couple of hours more than 300 delayed and disappointed travelleres had received a free online rental movie. Happy replies and reports from people watching movies while stuck on the trains, making their journeys more bearable, kept pouring in.

Now, the biggest parody in the story lies in the fact that the Twitter account of SJ is “open” only weekdays between 9 am to 4 pm. At the times like these the last thing a disteressed weekend traveller needs is to be greeted on Twitter with: “Logging off, have a nice weekend and good luck with the snowstorm”.

Sadly, even the entire SJ website was down for couple of hours during the rush hours on Sunday, leaving a busy phone line as the only source for information. To have alternative communication channels such as a blog, Facebook and Twitter account, or SMS service, if ones service fails, offline or online, would tremendously help out the situation and increase customer satisfaction. At the moment I can count up to five active Facebook groups with dissatisfied SJ customers compared to SJ’s own inactive Facebook page with 12 fans.

Not every transportation company, or for that matter any company, has come as far as Alaska Airlines, hence to avoid the worst backlashes and pitfalls when new to social media, such as SJ, one needs to be committed to integrate social media as a natural part of the business. There is really no such thing as opening hours” in social media.

Although Headweb didn’t get the travellers sooner to their destinations, it eased their pain and frustration offering compassion and a moment of recreation, i.e. what any company or a person should do when a fellow citizen is in need. An example of true brand building and social media marketing at the cost of – listening and caring.

Stand-up comedians have a saying when going on stage, which I think translates particularly well into social media: “Either you kill, or you get killed”. Either you build trust, or you just might lose it forever.

More reading on Headweb and Nordic online movie startup scene.

Paula is online strategist and startup evangelist. She blogs at paulamarttila.com and here at Bub.blicio.us.
Follow her on Twitter: @
paulamarttila
Drop her email at paula.marttila[at]gmail[dot]com

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Connecting Beyond the World of Social Media

by Stephanie Schlegel on January 11, 2010

I love having the opportunity to connect with people through social media tools. I’ve reconnected with old friend, built bridges with former acquaintances and stayed in contact with those I see on a more frequent basis. From best friends to networking buddies, we’re all connected through one social network site or another.

A few weeks ago, I thought this would be a great tool to help my brother connect with some of the friends he’s made over the years. Let me tell you a little about big my brother, Peter. He has cerebral palsy and is quadriplegic. He can’t speak or communicate beyond a simple nod “yes” or “no”. He’s smart and stubborn, like all men in my family, and has a lot to offer the world, even though his body may limit him most of the time.

My brother and I get together to update Facebook as often as we can. It can be as simple as sharing what he had for dinner or posting the artwork he creates at one of his programs, Creativity Explored. He attends a program each weekday so it’s become an opportunity for communication between his aids and my family. His aids can share if he had a good day or a bad one and what they did so we know to ask Peter the right questions.

Facebook has also allowed for Peter to connect with his friends that have similar limitations. They may never be able to “talk” to one another but they can communicate through their Facebook pages and the person managing that page. I run everything by my brother before I post it and we play Farmville together. It’s not perfect but has opened so many communication doors. It has even inspired my brother to be interested in his communications device that he’s long given up on because it’s a challenge to learn to use. Bringing that enthusiasm into that challenge was difficult but Peter’s activities on Facebook presented and opportunity to reintroduce the idea.

My brother has 17 friends on Facebook. If this were a numbers race or some kind of client launch, it may not be viewed as a success but what we’ve been able to accomplish in the past few weeks is beyond measurable. There is not measurable ROI beyond the smile on his face when I show him some of the comments on his wall or the pictures posted by a friend. This is where I see the true value of social media: giving a voice to those that didn’t have one before.

*If you’re interested in checking out additional art by my brother and other artists at Creativity Explored, please click here for times/dates of gallery showings in San Francisco”

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Burberry Connecting Trench Coat Lovers

by Allison Bethurem on November 13, 2009

trench1Fashion labels across the board are diving head first into social media to boost their brand awareness across the web, and Burberry just stepped up to the plate with a new social network aimed to connect Burberry trench coat fans and lovers.

The site, The Art of the Trench, is stacked with images upon images of people in their coveted Burberry trenches. It’s so amazing to see the broad range of Burberry wearers, young and old, hip and classic scattered on the main page.  It almost makes the thought of owning one not as far off in the distance and one would imagine!

Most of the existing series of images on the site were taken by Scott Schuman of The Sartorialist, who I have mentioned before and just adore! But Burberry wants everyone to get involved so they have teamed up with Facebook, where any and all photographers and trench coat lovers can participate and upload their favorite images of the coat. Burberry will go through those submitted images and select the best ones to add to the site, encouraging comments and sharing directly via Facebook connect.trench2

If you’re a history buff, take a few minutes to scroll through the history of the Burberry trench coat section and watch the  coat transform from the looks of classic Sherlock Holmes to cutting edge Kate Moss.

Kudos to Burberry for bringing the classic trench coat into the realm of social media in the most stylish and elegant way!

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Women Keep Shopping and Networking Separate Online

by Kristen Nicole on September 21, 2009

A recent Q Interactive study revealed that most female Internet users are unresponsive to social network marketing. Announced at the ad:tech conference in Chicago this week, the study indicates that less than 35% of women active in online social networks are influenced by these networks for their purchasing decision. This is in spite of the fact that more than half of the women questioned visit these social networks on a daily basis.

Another interesting aspect of the Q Interactive study demonstrates that many women are more affected by coupons and discounts for their purchasing decisions, with only 22% turning to product review services. Less than 10% of women Internet users are affected by online advertisements, and a paltry 7.6% rely on advice from friends.

qinteractiveSo what does this study mean? It suggests that female Internet users that both shop online and use online social networks are keeping the two aspects of their Internet usage rather separate. Instead of turning to blogs, communities, forums and their social networks, women are looking for a deal. Understandable, given the current economy. I look for deals all the time.

However, the study results may cause dismay for advertisers, as they hope to capture eyeballs when advertising on large and far-reaching social networks. The study results may be particularly dismal as many marketers have turned to integrated marketing formats for their social network strategy, creating applications that are interactive and have a less direct advertising message.

While the Q Interactive study does not speak directly to the incorporation of applications into forms of marketing considered, the overall results indicate another dismal aspect of a woman’s usage of the web’s social networks: they aren’t readily making the connections between social networking and product recommendations.

Several applications have been created for the very purpose of sharing consumer behavior with users for personalized recommendations. Several search engines have been created for the very purpose of tapping into your immediate resources in order to help you find the best answer to your query. Not many of these applications have fully gained traction, or provided the value they initially set out to extend to users. From a personal standpoint I was often disappointed with most of these apps, and always wondered why I would trust my friends rather than true experts on a given topic, simply because they are my friends.

Given social networks’ and corporate hopes to convert much of the activity on social networks into monetizable data, the day will come when users are both willing and able to share more of their purchasing data (most likely unidentifiable on a personal level) and look to their social graphs for recommendations accordingly. Social networks and brands just need to find better ways in which to aggregate and repurpose this data. Advertisers will then be able to learn from this data and create better ways in which to reach out to their female demographic.

For the time being, it’s best to look at the Q Interactive study and realize that marketers can provide value to end users and still incorporate an advertising message. For those looking to truly integrate social networking with advertising, certain applications that are useful resources to end users are among the effective ways in which to gain quality consumers, especially as the female Internet user is primary looking for a good bargain buy.

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Facebook Lite: Slim and Trim and Worth a Try

by Brian Blank on September 11, 2009

Keep it simple stupid is an old mantra but one often overlooked it seems when it comes to technology. While I love Facebook, it has become a bloated page of semi-useless information for me. Facebook has been phenomenal for me connecting me with great people both professionally and personally but seeing my homepage flooded with updates of my friend’s latest “Mafia Wars” conquest or an app that tells me my stripper name is really discouraging and counterproductive. Yesterday’s news on the launch of Facebook Lite was music to my social networking ears!

This version, originally designed for countries where broadband internet access is lacking or tough to come by, is a great alternative for those of us looking for a less intrusive and more minimalistic version of Facebook. After reading MG Siegler’s glowing review of Facebook Lite at TechCrunch I had to give it a shot. In order to check out Facebook Lite visit http://lite.facebook.com and sign in as you normally would. You’re presented with a somewhat barren view of your Facebook page compared to the full version but it’s clean and very straightforward.

FB liteEric Eldon’s review at Inside Facebook points out one fact you’ll either love or hate “The profile page is similarly bare. However, there’s no bottom toolbar for any third-party apps. There are currently only a few crucial in-house apps available.”

Don’t get me wrong, I can definitely be an app junkie but I really like this clean interface. I think the rich application pool has been one of the reasons why Facebook is so appealing to users, however too much of a good thing can also be counterproductive. Taking this slim and trim approach is a good thing and will hopefully welcome in new users as well as court back those suffering from Facebook overload.

AdAge’s David Berkowitz does point the shortcomings of this version for brands and marketers using Facebook. Without a way to access Facebook Pages, companies looking to interact with people will have to get crafty.

“You can’t find Pages in the search results on Lite, even if you’re already a fan; only people show up,” notes Berkowitz. “Updates from Pages don’t appear in your Lite inbox. Branded Pages’ status updates still appear in the News Feed, and you can click that to go to the Page, but there’s just the stripped down Wall rather than all the tabs (there’s still a link to the Page’s photos and videos). It’s yet another reminder for Page owners that to stay top of mind with consumers, it’s important to post updates regularly.”

I think he has some valid points and with most people probably opting for the rich, full version of Facebook, companies probably need not worry. As for new users opting for a “lite” version or people looking to scale back their information overload, I’m sure this will only be a small number in comparison. But even so, these people are choosing a less intrusive way to enjoy what Facebook has to offer and are probably not going to be up for this level of engagement from companies and brands. As with any marketing program, using Facebook and Twitter is only the start and not the only methods for connecting with customers.

Facebook has been a great way to connect with new folks in the industry and has also connected me with a bunch of old friends from my days in the Navy and college I’d never think I’d hear from again but at times I open up my Facebook page and am overwhelmed. This version definitely helps me feel like I’m back in control! Go ahead and give Facebook Lite a shot and let me know what you think of this slimmed down, minimal version.

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