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finance

Collection 101: Collecting for Your Start-Up

by Brian Solis on January 6, 2009

By Larry Chiang

Congrats on getting to $900k in revenue, getting an angel round done and avoiding the 9 VCs you don’t wanna meet. Now you’re in the kill zone cuz you have a working shippable product but you hit a speed bump through no fault of your own: the rePression (recession + depression).

A symptom of your revenue and the speed bump (a.k.a. the financial crisis meltdown) is people paying slowly or not at all. A lesson not taught in business school is how to collect on accounts receivable.

Here is a crash course in collecting money…

-1- Team Effort.

By ‘team’ I mean get the effen CEO involved.

If you have a VP of Sales they should definitely be calling to collect. Compartmentalizing the collection by leaving it to a sole administrator is dooming your collection effort to fail.

If the CEO won’t call, email this article to the HBS/GSB graduate (Harvard Business School and Stanford Graduate School of Business). Lets get ‘em out of the ivory tower and on the front lines of collection.

-2- No Fake Bankruptcies.

Fake orgasms are to make your partner feel good about themselves. Fake bankruptcies are meant to make the collector feel a sense of hopelessness so that the collector will stop calling.

Do not fall for the faker.

-3- Sell to Collections Firm.

Before you give up completely, sell to a collections firm for 10 cents on the owed dollar. Me, I’m like a multiple personality CEO because I turn into a repo man and get 40 cents/dollar at the drop of a hat. A
repo man repossess cars for a living and is at the bottom of the collection food chain. The upside is they are at the top of the aggression ladder.

-4- Got Cash?! Borrow Against Accounts Receivable

Your accounts receivable (AR) is an asset you can borrow against. In good economic times you can borrow up to 110%. After the worse job report in 115 years relased Friday December 5th, 2008, you’ll be lucky
to get 15 cents per dollar on fresh, healthy AR.

No you cannot be unethical and unload your 120+ day paper on a rookie loan officer. Translation: it is not right to borrow against accounts receivable that are 120+ days late. It’s illegal to re-date and is blatent fraud.

-5- Pay As They Go.

Put them on a payment plan on money owed and / or curtail future services.

Have you heard of people that have a payment plan for their sofa?! The idea here is that lump sum payback is too far at the end of a rainbow.  Don’t believe the rosy forcasts and collect twice a month.

-6- Voicemail the Shitake Out of Them

Voicemail their cell, work and home phone. There is no such thing as over voicemail-ification during business hours when someone owes you money.

Collection calls need to happen 3-5x per week. I’ll ask start-up CEOs, how many times they’ve called and most people quizically look at me.

Call and voicemail them repeatedly to effen get your money.

-7- Time Machine to Go To the Present

There’s nothing that makes collection easier than getting the CEO to guarantee the purchase PERSONALLY.

Collecting on loans personally guaranteed is much, much more fun.

-8- Call High Up The Food Chain

The ceo of the company that owes should be called. The goal is to set up a payment schedule with small steps towards paying the debt down.

-9- Tell On Them

In the same way that TransUnion, Equifax and Experian compile negative information in a database, Dun & Bradstreet compiles negative information and payment histories.

D&B (as they’re called) usually doesn’t take infrequent submitters but they definitely gather information as it relates to court cases. A nice tip is to threaten reporting on a bad debt to D&B and threaten filing a
lawsuit. An advanced tip is to sprinkle in the fact that you’ll sell to a collections firm (tip #3) if they don’t make at least a nominal payment (tip #5).

-10- More Deal Flow.

Don’t get demoralized just because some bad apples aren’t paying. The key is to collect on a portion of money owed but still get more deals in the door.

This means get more sales. Studies have shown that companies with more sales tend to do better than companies with waning sales ;-)

Good luck collecting. If you have collection experiences to share, post them in the comments below

I founded http:/www.duck9.com, which educates college students on how to establish and maintain a FICO score over 750. I testified before Congress and World Bank in Beijing on credit.

My BusinessWeek blog

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LinkedIn Links in $22.7 Million

by Brian Solis on October 23, 2008

by Brian Solis

LinkedIn announced a huge $22.7 million addition to $53 million Series D it closed in June bringing the company valuation to a staggering $1 billion.

The latest fusion of cash includes news investors SAP, Goldman Sachs, and McGraw Hill along with existing investor Bessemer Ventures.

This places the popular network in a strong cash position to not only weather the financial storm, but also excel in it. Tomorrow’s leaders seize today’s opportunities!

It’s a buyer’s market, so perhaps an acquisition or two may be on the horizon.

Connect with me on:
Twitter
, FriendFeed, LinkedIn, Tumblr, Pownce, Plaxo, Plurk, Identi.ca, BackType, Jaiku or Facebook

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10 Biggest VC Mistakes

by Brian Solis on October 3, 2008

Our guest blogger, Larry Chiang, is an instructive humorist. If you liked “9 VC’s You’re Gonna Want To Avoid,” you’ll like this submission on some all-important fundraising mistakes to avoid for entrepreneurs.

by Larry Chiang

Who is the biggest fundraising loser (ever)?

Me.

And you will benefit from my pain.  You are getting nearly ten years of fundraising mistakes boiled down into ten tips in ‘how to work a VC’.

** My fundamental thesis is this:  **

“Entrepreneurs need to get benefit while temporarily ‘failing’ at the fundraising process”.

These definitely fall into the category, “What They Don’t Teach You At Stanford Business School” – yeah I’m turning my pain into GigaOm blog posts and even a book coming out 09-09-09.

Why wait for the book, here are my 10 tips.

-1- Set aside your ego.

The business you gave birth to and nurtured into rocky adolescence will get hammered and torn to shreads by VCs.  It is time to learn the entrepreneur secret society method of justaposing pain and pleasure.

-2-  Know how knowledge flows.

It is like heat transfer and the three laws.  Knowledge flows from smart to dumb, experienced to inexperienced and some gets lost (so take some effen notes).

Entrepreneurs need to get feedback and advice but not get mentored by someone who just reads coverage.

Solicit granular advice.  Air dropped advice from 30,000 feet lands with a messy splat and scatters.  Sometimes it back-fires by landing on a founders head and killing his spirit.  Call out rudeness in your GigaOm blog post… oh wait, you do not blog for Om but I do.

-3-  Entrepreneurs should never be busy managing VC board member impressions OVER REVENUE GENERATION.

Building shareholder value can be a fart into your office max chair but sales are hard and real.  80% of founder mind share should be pointed answering the question, “How are we making money by solving a problem?”.

-4-  Skip the “9 VCs You’re Gonna Want to Avoid” by getting to 900k in revenue. And, learn from Robert Scoble’s Mr. No.

-5- How to close for a VC meeting via email.

When you get a good VC contact, the inclination is to draft an AIDA email. A-attention, I-interest, D-decision and A-action.  Skip the three paragraph email and send them one ping only.  The ping confirms the email address.

-6-  Close for a VC Meeting Via Voicemail It is similar to closing a new customer where I outline nine tools in a GigaOm post.

The key is to ask for ten minute conference call via voicemail.

-7- Entrepreneurs can get a soundbyte that advocates them using this hilarious technique I will ONLY tell you at a party.

This works parlaying VC probe meetings into hard-fast funding leads.

-8- How to charm an introduction.

Read my best stuff: work a party, man-charming + how to work a twitter party.

-9- Find and locate your balls.

This especially goes for female entrepreneurs and minority entrepreneurs (ie Asian).  Racial profiling is not kosher according to US laws, but character compassing has socio-economic background as a leading indicator of whether you will sack up.

Show some balls and tell them to take some notes during your meeting.

Remember!

No notes jotten…
Means your meeting went rotten

If you have it in writing, you’ve got a prayer.
If you don’t, you’ve got nothing but air.

-10- Press and speaking engagements don’t always help your start-up.

Remember, we treat VCs like the quasi hot girl who was popular with the boys at Stanford.  Once you leave the farm, its a rough world with much less deal flow.  We manage the VC similarly when;

- we politely disengage at the first sign of rudeness
- we don’t thank all meetings
- once you’ve shot your research load, you’re done. HOLD SOMETHING BACK
- NO reciprocity, no more meetings or emails

And remember. They’re ignoring you cuz they don’t think you are a winner so build your business while you are fundraising.

BONUS

-11- Pin the tail on the donkey.  Nothing will establish you better and faster than a well measure, well documented biatch slap.

Being mean back to a VC launched a community of entrepreneurs.  It is number 13 (not coincidentally crazy #13) in my GigaOm post – 13 o’clock in Shanghainese means crazy.

BONUS BONUS
VC HAWT High School GIRLS
1. They don’t get sold. They buy
2. They love the waitlist
3. They love community validation
4. They have a hard time thinking for themselves
5. They gossip amongst eawx other
6. They hate hate desperation,
7. They do not like false-ness
8. DDSS is like a tractor beam
9. Understated money/treasure/talent makes them 10. They listen with
significant preconceived notions.
11.  They love a good party.
12. Who do they wanna date?  Whoever the homecoming queen is dating?
13. Can they pick a rising star?  Do they make any carry… ever?! School is nurturing but fundraising is not.  I wrote about it in, “9 Things Stanford B-School Won’t Teach You

Larry Chiang is the founder of duck9, which educates college student on how to establish and maintain a FICO score over 750. He is a frequent contributor to GigaOm’s Found|Read (if you couldn’t tell). His earlier posts include: How to Work The Room; 8 Tips On How to Get Mentored ; and 9 VCs You’re Gonna Want To Avoid. You can read more equally funny, founder-focused-lessons on Larry’s Amazon blog.

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