Tag Archives: customers

Guest post by Brendan McManus, Follow him on Twitter | Read his blog


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You don’t need to be a big brand with a huge marketing budget to run a user-generated contest that spreads like wildfire. Non-profits and small businesses are currently running contests with Wildfire that are generating thousands of submissions and are reaching tens and, in some cases, hundreds of thousands of consumers via newsfeeds, friend invites and sharing. Why are these contests doing so well?

1) Contests that focus on topics that people feel passionate about tend to generate the greatest interest. At Wildfire, we’ve seen highly successful photo and written contests that focus on pets, children, sports (e.g. surfing, skiing, mountain biking), hobbies (e.g. cooking, travel), and affinity groups.

2) Contests that make it easy for entrants to submit their content tend to generate more submissions. Asking entrants to submit photos that they likely already have in their Facebook photo album (e.g. photos of travel, kids, pets, hobbies) or that they can easily snap using their mobile phone will tend to result in more entries. Likewise, if asking for written content its best to keep word limits reasonably low. Video contests require quite a lot of effort on the part of entrants so generally result in a much lower number of entries – but if the content is good, these can be very viral.

In the end, customers are people. They love sharing what they care about most with their friends on social media. Businesses need to cater to their customers’ interest in sharing if they want to engage more people, acquire more leads, and ultimately make more money.

Cerado, a provider of mobile and web-based software and services, has announced the availability of Cerado Ventana, which brings brands directly to your customers. The system addresses the five aspects of business relationships from the customer’s point of view: research, purchase, support, connection and conversation.

Cerado Ventana enables organizations to engage with customers and community members in spaces that are often out of reach, such as blogs, personal start pages, and cell phones. Once connected, customers gain immediate access to news, products, services, and community features. Cerado Ventana is available immediately, and can be deployed as both a mobile-based app (e.g. for iPhones and BlackBerries) as well as a blog widget. It can also be deployed on personal start pages, such as an iGoogle page.

“In developing Cerado Ventana, we’ve included customers in the creative process from day one,” said Christopher Carfi, CEO of Cerado. “This means that, although the product and platform express significant innovation, every feature included has been implemented as a result of a customer request. It’s been a great balance between pushing the envelope and delivering pragmatic value.”


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