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conversation

Conversation v Babble: How are you tweeting?

by Michelle Lentz on August 20, 2009

On Aug 12, Pear Analytics released a white paper discussing exactly what people are tweeting about.  For two weeks they randomly sampled the public timeline in 30 minute increments between the hours of 11 am and 5 pm CST. They categorized the tweets into six categories:

  • News: What is happening in the world news, not TechCruch/Mashable type of news
  • Spam: We all know what this one is.
  • Self-Promotion: Corporate posts, latest blog posts – you get the idea
  • Pointless Babble: Apparently these are the “I am eating a sandwich” or “I am going to the mall” type of tweets
  • Conversational: @reply posts or questions and polls
  • Pass Along Value: Retweets

Because I usually get a lot out of my tweets (sharing knowledge, conversation), I was surprised to see that Pointless Babble came in with 40.55% of the captured tweets, but Conversational came in close at 37.55%, and Pass-Along Value was third at 8.7% of the tweets captured. Also surprising was that Self-Promotion came in at 5.85%, Spam at 3.75% and News at 3.6%.

Today I tweeted out a link to a NY Times article on online learning stats. Where do “Sharing” tweets come in, where people are exchanging knowledge? Is that News?

pointlessbabble

The results went a little further, noting that 11:30 am and Mondays have a large retweet value. Maybe people are sharing all sorts of things they are finding in the news as they return to their desk and sharing them on Twitter, inspiring retweets? Conversational tweets tend to happen between 2 and 4 pm. This is about when I get antsy and want to focus on something else.  However, keep in mind that these tweets were all randomly sampled from the public timeline and Pear Analytics functions on CST. 11:30 am for them is different in for a lot of the rest of us.

In their white paper, Pear Analytics drew the conclusion that Conversational and Babble were so close that had they conducted a longer study, the two categories would constantly be trading out for first place. My money is on Conversational.

Oh, and guess where I found out about this study? Someone tweeted it.

__

Cheers!

Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

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V2.0 of The Conversation Prism Debuts Today

by Brian Solis on March 30, 2009

words and pictures by Brian Solis

The Conversation Prism by Brian Solis and Jesse Thomas

The Conversation Prism debuted in August 2008 to provide a visual representation of the true expansiveness of the Social Web and the conversations that define it. In this short time span, over one million people have crossed its path.

When Jesse Thomas of JESS3 and I initially mapped “the conversation,” we recognized that the act of categorizing social networks within a visually rich graphic would be momentary at best, demanding endless iterations in order to accurately document evolving and shifting online conversations as well as the communities that promote them.

My goal was to observe, analyze, dissect, and present the dynamics of conversations, how and where they transpired.

We’re proud to introduce version 2.0 of The Conversation Prism. We’re also excited to release a version that traverses the online realm into the real world with the release of a full color 18” x 24” poster to prominently display in the workplace, classroom, home office, or at events. Please visit www.theconversationprism.com for details, embed codes, and additional insights.

Please read the full post at PR 2.0.

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by Brian Solis

At SXSW this year, I am privileged to host a book signing for my brand new book written with the wonderful Deirdre Breakenridge, “Putting the Public Back in Public Relations: How Social Media is Reinventing the Aging Business of PR.”

The book will be available for sale on site or feel free to bring your copy.

Hosted by Barnes and Noble and located on the Trade Show + Exhibition floor, the South by Bookstore is where registrants will find books, CDs and DVDs by their favorite SXSW participants. Book signings by industry notables are scheduled during Trade Show hours as well as artist meet and greets.

Looking forward to seeing you!

RSVP:

Upcoming.org

Facebook

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Twibs is the Directory for Brands on Twitter

by Brian Solis on February 16, 2009

words and pictures by Brian Solis, via PR 2.0

Twitter continues to inspire creativity and innovation among third-party developers. The latest useful solution is Twibs, a directory of businesses using Twitter to communicate with consumers, peers, and tastemakers.

Twitter is a conversation platform and it continues to fundamentally transform how people communicate with each other. Along with other socialized channels of online interaction, Twitter has also re-ignited the long-forgotten art of listening to and communicating with customers.

What started with forums and online reviews, then evolved to include blog comments, groups, social networks, and now micro communities, businesses are once again embracing the methodologies associated with excellent customer service – after all, the customer is always right. And, the customer is now potentially more influential than ever before.

Twibs is currently tracking roughly 4,500 brands on Twitter as well as associated promotions that they’re running within the popular micro community.

According to the founders, “Twibs was created by a small group of people with one purpose: Give twitter users a place to find businesses on twitter. We are big believers in the power of twitter to connect customers with businesses. We’re working on making it easy for consumers to find businesses, both local and national.”

Ways you can help:

- Add a new business
- Manage your own

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by Brian Solis, originally published at PR 2.0

To bypass the background story and skip straight to the instructions for Twitter Bowl, click here.

In 2008, Jeremiah Owyang had a great idea to extend the conversation about Super Bowl ads from my living onto Twitter. Chris Heuer, Stephanie Agresta, Darryl Siry, Ben Metcalfe, Eric Gonzales, and I quickly supported the idea and set up a series of Twitter stations to kick things off. Josh Bernoff of Forrester analyzed 2,500 tweets and organized the results into an impressive ratings summary. That was the beginning of #superbowlads on Twitter.

This year, we will continue the tradition of rating the Super Bowl ads on Twitter, but with a small twist – one that hopefully makes Josh Bernoff’s life a little bit easier. Unfortunately Jeremiah and Shirley are returning from Hawaii, so I had a different idea to get us back into the game, while contributing and showcasing the results in real time.

This year, we’ve also rallied the support of Louis Gray, Guy Kawasaki, and Jesse Stay, founder of SocialToo. Since Twitter is rooted in public interaction and provides the ability to extend its functionality, I wanted to find a Twitter application that would allow us to not only monitor discussions and ratings related to #superbowlads, but also provide the ability to capture and present votes.

SocialToo is a suite of productivity solutions for Twitter and other social networks. It’s most notable and unique feature is SocialSurverys, providing the ability to create elegant polls that can be shared across multiple networks (provides for automatic distribution through Twitter) and tracked in one central location for analysis.

Introducing the Second Annual Twitter Bowl…

Your hosts:

Jeremiah Owyang – @jowyang
Chris Heuer – @chrisheuer
Louis Gray – @louisgray
Jesse Stay – @jesse
Guy Kawasaki – @guykawasaki
Yours Truly – @briansolis

How to Play:

- If you don’t already have a Twitter account, join here.

- Vote for your favorite ads here and share the following link with everyone you know (do so often): http://poprl.com/FmN

- Discuss and rate each of the Superbowl ads on Twitter. Be sure to add “#superbowlads” to your Tweet.

That’s it!

Enjoy the game and follow the conversation. We’ll publish the final stats and compare the how Twitter compares to mainstream polls.

Don’t forget, share this link! http://poprl.com/FmN

For more on the subject, please read:

Louis Gray

Jeremiah Owyang

SocialToo Blog

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