I picked up a Microsoft Surface RT, as I’m trying to extract myself from the Apple ecosystem. I’m discovering it’s difficult to traverse the different OSs out there, but I’m trying very hard to use an iPhone with my Google Calendar and Contacts and a Surface RT.

In fact, I thought the Surface RT would be the perfect device for South by Southwest next week. I was excited about the Surface.

I was wrong.

http://www.flickr.com/photos/drachmann/327122302/, Attribution-ShareAlike 2.0 Generic , Attribution-ShareAlike 2.0 Generic ,undefined,undefinedalexanderdrachmann

CC-BY-SA, Alexander Drachmann via Flickr

In the time that I’ve owned the RT, I’ve been nothing if not frustrated. First off, Google withdrew support for ActiveSync back on Jan 30. I didn’t realize that when setting up my accounts. The RT/Win 8 still asks if I want to sync my email, calendar and contacts. It turns out that trying to sync calendar and contacts just blows everything up. However, it can sync my many Gmail accounts – just without calendar and contacts.

In order to add the contacts, I had to add them to my Microsoft account via live.com. It was sort of a pain, but you know what? It worked. I don’t know if those contacts will sync or not.

Next I tried the calendar. That was a no-go. Since Google isn’t using Microsoft’s ActiveSync format anymore, I can’t add it. Of course, the RT still gives me the option to add a Google calendar – it just won’t work. Thanks Google.

But my real beef is with Microsoft. CalDAV is an open standard for calendars, as CardDAV is for contacts. Google does use these standards. More importantly, so does my company. I work Electronic Cigarettes for a Really Large Enterprise Company. Seriously large. We don’t use Exchange for our calendars, email, and contacts. We use open standards. For calendars, we use CalDAV.

Microsoft DOES NOT SUPPORT CalDAV (or CardDAV). This boggles my mind. A couple hours worth of researching the problem gets me nowhere other than “MS might start offering the support with no timeline”. Other suggestions include “Migrate everything to Outlook!” Well, people, it’s my Work stuff, not personal, and it’s not on Google. My office uses open standards. Migrating is not an option. There are also no third party apps to correct this. It’s simply a non-starter.

One of the great things about the Surface RT is its seeming ability to enable productivity. I don’t find my iPad productive. It is primarily an entertainment device, but never am I popping open work documents on it. But I can, at least, open my work calendar and contacts. With the Surface, I looked forward to making notations in PowerPoint or whipping out Word docs in locations where I didn’t want to lug a PC. But if I can’t even access my work calendar or contacts, that changes everything.

Microsoft, I think you’ve got a great product and your one-OS-across-devices is a great strategy. However issues like this – not supporting an open standard such as CalDAV – will hinder your ability to thrive in both consumer markets (almost everyone has a Google calendar) and the enterprise. Many of us are looking for one device that allows us entry into both worlds.

I hate to say it, but as soon as I return from SxSW, I’m returning the Surface. Sorry Microsoft!

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