Author Archives: Michelle Lentz

Twitter’s been busy this week. Really, really busy.

First, they’ve rolled out that Retweet Beta to what has to be almost everyone. I’m not really a fan of it – I miss the personal WHY behind the retweet that I don’t get anymore, and I think it’s hard to see who the retweet is from at first glance. I’m glad my third-party apps are still using the old Retweet. I don’t really think I’m alone in my reception to the Retweet option.

Next, they’ve gone French. Twitter is now translated into both Spanish and French, just in time for the big Le Web event. Speak French? Twitter wrote the announcement en français.

Twitter also now knows where you are. Or rather, it could. Twitter has rolled out the API for geolocation. What this means is that third-party apps like Seesmic and FourSquare can start integrating the location of your tweets. I’m pretty sure that some mobile apps already do this, such as Twidroid, if you turn on the option. I think it’s just better integrated now. This is only in the API though, and hasn’t yet been implemented on Twitter.com. At the recent Social Media World Forum I attended, location-based anything was definitely one of the top topics. Twitter has also updated their privacy policy to reflect geolocation.

They’re not done yet. In what I think is the smartest thing they could have done, they changed the question. Back in April, I begged them to change the question. While we occasionally answer “What are you doing?” it led to terrible discussions with people who didn’t “get” Twitter. After all, What are You Doing? can lead to stupid discussions. I’ve always thought people were more communicating what they were learning, but “What are You Learning?” isn’t really a cool question. Twitter has updated the question to “What’s happening?”

Sure, someone in San Francisco may be answering “What are you doing?” with “Enjoying an excellent cup of coffee,” at this very moment. However, a birds-eye view of Twitter reveals that it’s not exclusively about these personal musings. Between those cups of coffee, people are witnessing accidents, organizing events, sharing links, breaking news, reporting stuff their dad says, and so much more.

The fundamentally open model of Twitter created a new kind of information network and it has long outgrown the concept of personal status updates. Twitter helps you share and discover what’s happening now among all the things, people, and events you care about. “What are you doing?” isn’t the right question anymore—starting today, we’ve shortened it by two characters. Twitter now asks, “What’s happening?”

So the folks at Twitter have been swamped. In the midst of all that, @lukester at Twitter was forwarded my Locked Out issue by a friend and in 10 minutes had me up and running again. I don’t know what took four days (other than, you know, they’re swamped), but I’m ever grateful to the awesome @lukester who gave me back access to Twitter and Twitter via mobile 3rd party devices, which is really important to how I communicate. Thanks Twitter!

__

Cheers!
Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

In case anyone is curious, Twitter does have tech support. I had no idea – until I got locked out of Twitter.

It’s been an exercise in patience for me. I’m the type of person who needs things fixed immediately; I have a hard time not doing anything right-this-minute. It’s just how I function. Needless to say, it’s a good thing that I rarely need any sort of tech support. IT does not always function in right-this-minute. Add in the fact that the poor folks at Twitter have been dealing with the Retweet roll-out and the UI upgrade, well … it’s been three days and I’m still locked out of Twitter. I know they’re swamped, so I feel really bad every time I bother them. At the same time, I’m locked out of Twitter for no reason.

I suppose it’s my fault to begin with. I have a personal account where I chat about non-tech, non-work stuff with my friends. I keep it locked/private because I really don’t want that stuff to be google-able. (Why didn’t that word make it into the dictionary?) I’m trying to increase my security on my various web identities, considering how often my machine sits unattended at coffee shops, so I went in to change my password in the settings on Twitter.com. All was well.

Then I tried to log in from Seesmic and that’s where the trouble began. Seesmic didn’t recognize the new password. I tried it on Tweetie 2 from the iPhone and Twidroid from the Droid – same problem. “Could not authenticate.” I went back to Twitter.com. It suddenly didn’t recognize my new password either. Nor did it recognize my old password. It told me to “chillax and try again later.” Thanks Twitter! A minute ago you said “Congratulations! You changed your password!” I think I smell a bug.

I clicked the Forgot Password link, entered my information, and reset my password again. From that page, after resetting my password, I can get into my account. But that’s it. Yep, I can get in through what is actually a security hole. I bet if I entered the email address and phone number of any of my friends, I could get into their Twitter accounts. A little access here and there, and you can easily get in … you just need one password to an email account. The people at Twitter, of all people, should know how easy that is.

I have been through the circle of resetting my password using Forgot Password so many times since Sunday that I’ve lost count. I finally managed to find an actual place on Twitter to submit a support ticket. It wasn’t easy. But it worked. I think I may have actually corresponded occasionally with a real person, about a real support ticket, and I wasn’t even forced to use Get Satisfaction. Did it help? Not really.

I’ve explained the situation several times. They keep giving me the standard “Just click Forgot Password and reset your password, all will be fine,” line. You can always tell when tech support is cutting and pasting from some reply manual. That was irritating considering that, had they read my ticket, they’d know I used the Forgot Password link about a hundred times. I’d also tried several different browsers and cleared my cache multiple times.

Finally, today, I lost patience completely. I suggested that maybe they should just reset my password on their end. Much to my surprise, they said “Sure! Here’s your new password!” And after giving me that, they reminded me I can always use the Forget Password link. (Because I don’t know where that link is at all …)

Guess what? I’m still locked out of Twitter. Three days, one ticket that support keeps closing and I keep re-opening, and many passwords later, I still can’t get in. Their password did not work.

Well, I can get in to Twitter. By going through a minor security flaw … Ironically, the whole reason all of this started was that I was trying to be more secure.

__

Cheers!
Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

Ken Kaplan from Intel reached out to us here at bub.blicio.us about a new device of which he is rightfully proud. The Intel Reader has been announced (although I’m not sure of the release date).

No, it’s not a competitor to the Kindle or the Nook. Instead it is designed to provide access to printed text for people with dyslexia, low vision or blindness. Intel’s Digital Health Group researched and designed the mobile Intel Reader, which takes pictures of text and reads it aloud.

In the embedded video, they have taken photos of the book, Alice in Wonderland. The Reader can then read the printed word in the photograph, as well as zoom in on both the words and the images as the voice reads aloud. Additionally, the device handles MP3 files and connects to a computer via a standard USB mini cable. The device is sturdy, and built to accompany someone throughout their day without much damage.

There’s also a longer video available, which highlights accessories and personal anecdotes.

__

Cheers!
Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

AppleInsider is reporting the rumor that Verizon may be getting the iPhone by Q3 of next year.

Qualcomm’s new hybrid CDMA/WCDMA chip offers the potential for a single, global iPhone that users can take to any major carrier, solving the network fractionalization problem. It also solves other issues that had served as roadblocks, including the issue of user confusion that would result from Apple selling separate CDMA and GSM/UMTS versions of the iPhone.

With one phone that works on both types of networks, any differences between the two (such as in features like conference calling and simultaneous voice and data, unique to UMTS) will be more apparently tied to the provider’s network rather than to an iPhone model itself.

They’re also reporting that the Verizon iPhone will be smaller (more like the Eris in size, I imagine), with a screen size of 2.8″.

The end of AT&T exclusivity means a couple of things:

  • If you were waiting for the iPhone to switch to Verizon so you can hightail it away from AT&T, your dreams may be coming to fruition.
  • If you were going to get a Droid or Eris because you wanted an iPhone-like phone, but didn’t want to leave the Verizon network, you might want to wait.

Why wait? Well, if what you really want is an iPhone on Verizon, you might not want to pay the early termination fee. Boy Genius reported last week that Verizon is upping their ETF for enhanced devices to $350. That’s a hefty price to pay, even pro-rated, to switch phones. The new ETF apparently goes into effect on Saturday, 11/15. I’m bothered enough that I’m sending my husband into Verizon on Friday, before I get home, to pick up my Droid. After all, there’s a huge chance I’ll switch phones within the next year or two.

I’m curious to see how many people leave AT&T once the iPhone is available on multiple carriers.

__

Cheers!
Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.

by Michelle Lentz

An HTC Droid Eris (along with a Blackberry Storm 2) appeared at my doorstep yesterday, and I’ve had just enough time with it to give you my first impressions. After playing with it for a week or so, I’ll make sure to do a more in-depth, thorough post. Keep in mind – these are just initial impressions.

First off, Verizon is really on a bit of a smartphone bender, releasing gadget after gadget between now and the end of the year. Since they seem to like to let me play with their phones a bit, you’ll probably continue to hear a lot about Verizon. (If those other companies would let me test out their gadgets, it wouldn’t seem so one-sided.) Next, their marketing is a bit funky. Droid is the Motorola Droid that I already reviewed. However, Droid is apparently also a series of phones, which thus far includes the Motorola Droid (we’ll just call it the Droid) and the Droid Eris (which we’ll call the Eris). Verizon is slated to release two additional Android devices by the end of the year, so I expect those to be prefaced by the Droid series name as well.  As far as the Eris goes, Eris is the Greek goddess of Chaos. I suspect some enterprising marketer was going for Eros (love) but decided no one would pronounce it or spell it right. After all, it was originally the HTC Desire. So now the phone sounds like it’s named for a robotic goddess of chaos.  Nice.

I had some preconceived notions about the Eris, I admit it. I was so in love with the Droid, and Android 2.0, I couldn’t imagine this surpassing it in any way. In fact, I am guilty of calling it the “lower-end Droid Lite.” It just goes to show – don’t listen to preconceived notions.

Form

The Droid is an elegant little phone. It’s smaller than my iPhone in width, but about the same length. Like the iPhone, it has rounded corners, which just adds to the aesthetic. The Droid is not a large phone, and until today I had no issues with its appearance. Next to the Eris, however, it’s all square edges and chunkiness. The Eris also has a nice  trackball that adds to navigation and serves as the LED for notifications.

The Eris, unlike the Droid, has physical call and end buttons. It also has the Home, Menu, Back, and Search buttons (in the usual order – unlike the Droid) as light buttons. There is a soft, almost rubbery feel to the back, which I rather like. Again, that’s something I thought would be cheesy and instead, it actually adds to the quality of the phone.

I just don’t think I can convey how light and airy this phone seems. The only adjectives I’ve got for it are sexy and elegant. Even ZDnet finds the phone a bit sexy.

Here are the specs:

  • Qualcomm MSM 7600 528MHz processor (By comparison, the Droid has a 550mhz processor.)
  • CDMA/EV-DO Rev A. support
  • 3.2 inch 320×480 HVGA capacitive touch screen and trackball interface
  • 5.0 megapixel auto focus camera
  • Expandable memory with pre-installed 8 GB microSD card (I upgraded to 16 gb.)
  • Bluetooth, Wi-Fi and 3.5 mm headset connectivity
  • Integrated GPS and a digital compass with a sensor that enables the phone to know what direction it is facing
  • Smart dialer for simplified dialing by name, number or initials
  • Dimensions of 4.45 x 2.19 x 0.51 inches and 4.23 ounces
  • 1300 mAh Li-Ion battery (removable, by the way)

Function

The Eris is running Android 1.5. I’ve read that it can be upgraded to Android 2.0, and it would seem that the hardware could support that. It’s also wrapped in the Sense user interface (UI) from HTC, which basically takes the Android operating system to the next level. For instance, instead of 3 screens, you have seven. There are enhanced widgets. As opposed to some of the nice, but basic widgets included in the Android operating system, this adds to them. In this example, you can see the music widget available in the Sense UI. You can choose from multiple different displays for each widget available. In the clock widget, there are 12 different styles to choose from – everything from a standard clock to more of a steam punk look.

I have no love of virtual keyboards and have always blamed my discomfort with the iPhone on the keyboard. My fingers just aren’t dexterous enough. But, like on the Droid, I had no trouble with the Eris virtual keyboard. I suspect this is because I can turn on haptic feedback, which means I get some sort of physical confirmation that I’ve actually hit a key. The Eris keyboard is available in portrait and landscape, so no worries there.

It loaded web pages rather fast. I always test phones by loading my wine blog, and I didn’t notice any difference in the load time between it and the Droid. I didn’t time it, but it wasn’t slow enough to annoy me.  As with the Droid, I had no trouble pulling in any of my contacts or calendars, but that’s because Google owns me. I easily set up my mail accounts – both Gmail and IMAP accounts. I can’t seem to add, through the GMail app, more than one GMail account, but that’s easily fixed by adding the second as an IMAP. There’s also a fantastic little Sense UI email widget that lets you page through your IMAP emails.

I don’t use Exchange, but here’s what my friend at the Gadgeteer had to say about that experience:

I was not expecting Exchange support since it was added in 2.0, but it does provide support for Exchange accounts. It was easy to set up my exchange mail account. It allows you sync your Mail, Contacts and Calendar. There is also the option to sync to your PC (just your contact and calendar) in case your Outlook mail is not on an exchange server, or you cannot access your exchange server.

He mentioned to me at lunch that, unlike the Droid, the Eris calendar displays his Google calendar and his Outlook/Exchange calendar all in one view, which I consider a plus.

Instead of the standard Android pop-up menu of apps on the screen, there is an arc that also has a touch Phone button, an easy way to add shortcuts and widgets, and access to the pop-up. It actually looks nicer than the standard Android wrapper, and that’s a lot of what the Sense UI has done. It has prettied up Android. I have lovely widgets for email, Google search, my calendar, music, and even the built-in Twitter app.

Yep, the Eris comes with Peep, a built-in app just for Twitter. It only manages one account, but I already like it better than Twidroid. It has a clean interface, is very easy to use, and was obviously built with the lovely Sense UI in mind. I love that the app has an included widget.

The Eris automatically links up with your Facebook and Flickr accounts, which is a very nice feature. I love that they included Flickr, acknowledging that not all my photos are local. For Facebook, it identified 65 of my contacts that are also Facebook friends and asked if I wanted to link them. When that happened, those 65 photos updated, birthdays were added, and any new and additional contact information was added. In my Favorites list, if the contact is available in Facebook as well, a small “F” logo displays. Your Favorites list (of contacts) is also a widget that displays almost like a 9-pane photo gallery. To call someone, you tap their photo. It’s fun. I probably need to go into my Google Contacts and set a preferred primary number for each one though, as it chooses the “primary” number to call when you tap the photo.

I haven’t had a chance yet to play with the 5 mp camera/camcorder or a lot of the other features. I have read that (are you ready for this?) there is pinch-to-zoom in the photo viewer. Multi-touch! I’ve loaded my standard apps on the Eris (Evernote, Remember the Milk, Where, and several others). I also loaded Google Voice but I haven’t set it up yet to work with this phone. I was disappointed in the Google Voice SMS integration on the Droid, so I’m curious to see how it works with the Eris.

Thoughts

This is just my first look. So far I think the Eris is an oddly named but very elegant phone. I highly recommend it to someone who is not on AT&T but wants an iPhone-like device, someone who does not want a physical keyboard or wants a compact phone, or someone who is tied to Verizon (or appreciates their network) but wants an iPhone. This will fill that void for you.

Is it an iPhone killer? I hate that term. Nothing is. To me, the iPhone started the revolution of smartphones. Without the iPhone, we might not have the Droid or Eris. Nothing needs to be an iPhone killer. But it is nice to provide alternatives, right? And this is a definite viable alternative.

After 24 hours, I’d say the Droid and the Eris both rock. The Droid, with its “industrial” shape and size is a bit geekier and the Eris is slimmer and streamlined in form, less geeky. As much as I was convinced I’d buy the Droid, I’m no longer 100% on that, even with the virtual keyboard. Check back with me in a week or so for a more detailed review and maybe I’ll have made up my mind. As with the Droid, the honeymoon will end and I’ll find the not-so-great features of the phone. It happens – which is why I again emphasize – this post is only first impressions.

Droid Eris by HTC will be available tomorrow through Verizon for $99.99 after a $100 mail-in rebate with a new two-year agreement on a voice plan with an e-mail feature or e-mail plan.

Once again, screenshots are shamelessly borrowed from
Bryan at the Gadgeteer. Thanks Bryan!

__

Cheers!
Tweet Michelle @writetechnology, send her technology news at michelle[at]writetech[dot]net, visit her wine blog when you’re thirsty, and drop by her day job.