Comments on: AT&T: My Customer Service Nightmare http://bub.blicio.us/att-poor-customer-service/ Covering the social economy driving the new Web Mon, 06 Feb 2012 17:04:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: springzefirahttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-91192 springzefira Thu, 30 Jun 2011 17:10:34 +0000 http://bub.blicio.us/?p=111112796#comment-91192 You signed a two year contract and signing the contract you get discounted phone pricing which would cost you more money either free or very cheap for your word that you will keep the service for 2 years or however long your contract is. When you break your word (contract) there is a fee. You signed a two year contract and signing the contract you get discounted phone pricing which would cost you more money either free or very cheap for your word that you will keep the service for 2 years or however long your contract is. When you break your word (contract) there is a fee.

]]> By: Theory is Great; Solving Real Problems Rocks! « Mitch Lieberman – A title would limit my thoughtshttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-91185 Theory is Great; Solving Real Problems Rocks! « Mitch Lieberman – A title would limit my thoughts Fri, 24 Jun 2011 20:47:15 +0000 http://bub.blicio.us/?p=111112796#comment-91185 [...] particularly when it pertains making consumers’ lives easier. We hear customer service “horror stories” everyday, so it’s a pleasant change of pace when we get to examine companies who are [...] [...] particularly when it pertains making consumers’ lives easier. We hear customer service “horror stories” everyday, so it’s a pleasant change of pace when we get to examine companies who are [...]

]]> By: PAKhttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-88822 PAK Wed, 29 Sep 2010 02:02:27 +0000 http://bub.blicio.us/?p=111112796#comment-88822 Oh BYE the Way. I think they Racked up the bill to 6 or 8 grand of PHONE BLACK MAIL $ Every Damn Attorney I tell say "That they Can't take em to Court!!!" What a Bunch Of BS that is. Their business practices are nothing short of organized Crime!!!! Above the damn LAW!!!!!!!!!!1 Oh BYE the Way. I think they Racked up the bill to 6 or 8 grand of
PHONE BLACK MAIL $
Every Damn Attorney I tell say “That they Can’t take em to Court!!!”
What a Bunch Of BS that is.
Their business practices are nothing short of organized Crime!!!!
Above the damn LAW!!!!!!!!!!1

]]> By: PAKhttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-88821 PAK Wed, 29 Sep 2010 01:50:03 +0000 http://bub.blicio.us/?p=111112796#comment-88821 AT&T Destroying Small businesses Every One at a TIME!!!!!!!!!!!!!!!!!!!They have also harassed us do to a contract issue for the YEllerPagonS!!!! The Ad's are to expensive w/ limited results. So we followed the instructions from AT&T customer service on how to cancel it. I was odd how the Sales person who tricked me into that contract was not returning any Calls. Anyway, Sent them a Fax requesting to cancel the next year. I thought It was over. We were like $1000.00 bucks behind on the first years bill. No big deal. I was going to pay them back asap. When I was sure next years Ad was canceled. The Phone Calls never stopped from accounts payable as I waited to know it was done. I got called by a different person all the time. Then tell the NEW GOON what is going on. They would see our fax to end the contract in the records! Long before the dead line to cancel!!! But,That didn't make any difference At ALL to the jerk on the PHOne!!! They All said, We still have to pay for the canceled ADD!!!!!!. I told em I'll pay for what I agreed to pay. Just fix the bill and remove the charges on the canceled contract and Ill pay off the first years balance. Sounds Easy to Me!! That Didn't do any damn GOOD!! OMG......AT@T kept sending ever increasing Bills w/ late fees an of course Interest on the BS Contract!!!. Non-Stop Calling us ALL THE TIME to boot!!!!!! We received so many calls a day it stopped the growth of my business dead in its tracks. Got so sick and tired of re-explaining the Issue to a new REP every damn hour. I gave up answering the Business Phone!! I'm out in the field working hard. Trying to make a living. I can't stop working to answer MY BUSINESS PHONE for the next AT%T 8.oo dollar hr. robot tell me what to do!!!!! NO WAY!!! The way I see it is those A-holes owe ME MONEY FOR LOST INCOME!!! I had the cash but they would never remove the Charges for the CANCELED ADD!!! ( Its so counter productive to Ruin the business that You clam owes you money! How do they expect us to pay them if we cant get new clients!!!) I'm not going to pay extra!! I lost trust in there system So I didn't send any cash at all and If I did make a payment I know what would happen... THEY WOULDN'T REMOVE THE EXTRA CHARGES. THEN MAIL ME A BILL FOR THE NEXT MONTH! SO THEY CAN KEEP CALLING DAY AND NIGHT!!! THAT MEANS I CAN'T EVEN PAY THEM WHAT I OWE AS A LEGIT BILL!i I WILL never give those jerks a single penny..........BEWARE OF EVIL PHONE BOOK AT@T. CUSTOMER DIS-SERVICE HAS NO DESIRE TO DO THE RIGHT THING AN HELP SMALL BUSINESS GROW!!!!SMILE IN YOUR FACE AS THEY STAB YOU IN THE BACK. THEY TAKE CARE OF SMALL BUSINESS ALL RIGHT.. WHAT A CROCK! Just A Bunch of 9 to 5 Brain dead. In-human corp. FOllowers!!!!!!!!!!!!! AT&T Destroying Small businesses Every One at a TIME!!!!!!!!!!!!!!!!!!!

They have also harassed us do to a contract issue for the YEllerPagonS!!!!
The Ad’s are to expensive w/ limited results. So we followed the instructions from AT&T customer service on how to cancel it. I was odd how the Sales person who tricked me into that contract was not returning any Calls. Anyway, Sent them a Fax requesting to cancel the next year. I thought It was over. We were like $1000.00 bucks behind on the first years bill. No big deal. I was going to pay them back asap. When I was sure next years Ad was canceled. The Phone Calls never stopped from accounts payable as I waited to know it was done. I got called by a different person all the time. Then tell the NEW GOON what is going on. They would see our fax to end the contract in the records! Long before the dead line to cancel!!! But,That didn’t make any difference At ALL to the jerk on the PHOne!!! They All said, We still have to pay for the canceled ADD!!!!!!. I told em I’ll pay for what I agreed to pay. Just fix the bill and remove the charges on the canceled contract and Ill pay off the first years balance. Sounds Easy to Me!! That Didn’t do any damn GOOD!! OMG……AT@T kept sending ever increasing Bills w/ late fees an of course Interest on the BS Contract!!!. Non-Stop Calling us ALL THE TIME to boot!!!!!! We received so many calls a day it stopped the growth of my business dead in its tracks. Got so sick and tired of re-explaining the Issue to a new REP every damn hour. I gave up answering the Business Phone!! I’m out in the field working hard. Trying to make a living. I can’t stop working to answer MY BUSINESS PHONE for the next AT%T 8.oo dollar hr. robot tell me what to do!!!!! NO WAY!!!
The way I see it is those A-holes owe ME MONEY FOR LOST INCOME!!! I had the cash but they would never remove the Charges for the CANCELED ADD!!!
( Its so counter productive to Ruin the business that You clam owes you money! How do they expect us to pay them if we cant get new clients!!!)
I’m not going to pay extra!! I lost trust in there system So I didn’t send any cash at all and If I did make a payment I know what would happen…
THEY WOULDN’T REMOVE THE EXTRA CHARGES.
THEN MAIL ME A BILL FOR THE NEXT MONTH!
SO THEY CAN KEEP CALLING DAY AND NIGHT!!!
THAT MEANS I CAN’T EVEN PAY THEM WHAT I OWE AS A LEGIT BILL!i
I WILL never give those jerks a single penny……….

BEWARE OF EVIL PHONE BOOK AT@T. CUSTOMER DIS-SERVICE HAS NO DESIRE TO DO THE RIGHT THING AN HELP SMALL BUSINESS GROW!!!!SMILE IN YOUR FACE AS THEY STAB YOU IN THE BACK.
THEY TAKE CARE OF SMALL BUSINESS ALL RIGHT.. WHAT A CROCK!
Just A Bunch of 9 to 5 Brain dead. In-human corp. FOllowers!!!!!!!!!!!!!

]]> By: shahana sattarhttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-88452 shahana sattar Wed, 04 Aug 2010 15:19:15 +0000 http://bub.blicio.us/?p=111112796#comment-88452 This is the worst company i have had to deal with and use fraudulent practices to get your money.When i was unable to pay my monthly bill,i suggested that i pay a monthly payment,and asked to terminate my account until i had paid it off.I was told that if i waited till August,there would not be an early termination fee.When August came,and i paid my monthly bill i was told that i had an early termination charge for the 3 phones.They wanted to terminate my account and charge me early termination fees though i had been making monthly payments and not using the phones---they had been suspended.DO NOT USE AT@T!!!!!! This is the worst company i have had to deal with and use fraudulent practices to get your money.When i was unable to pay my monthly bill,i suggested that i pay a monthly payment,and asked to terminate my account until i had paid it off.I was told that if i waited till August,there would not be an early termination fee.When August came,and i paid my monthly bill i was told that i had an early termination charge for the 3 phones.They wanted to terminate my account and charge me early termination fees though i had been making monthly payments and not using the phones—they had been suspended.DO NOT USE AT@T!!!!!!

]]> By: AT&T Vying For ‘Worst Company Ever’ Award, Exec Revealshttp://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-80909 AT&T Vying For ‘Worst Company Ever’ Award, Exec Reveals Thu, 10 Dec 2009 17:02:01 +0000 http://bub.blicio.us/?p=111112796#comment-80909 [...] Death Star image: bub.blicio.us) Keep up with JR Raphael on Twitter (@jr_raphael) or via jrstart.com. Like this story? Tweet it! [...] [...] Death Star image: bub.blicio.us) Keep up with JR Raphael on Twitter (@jr_raphael) or via jrstart.com. Like this story? Tweet it! [...]

]]> By: My Mobile Phone Challenge (or Hey Sprint!)http://bub.blicio.us/att-poor-customer-service/comment-page-1/#comment-78430 My Mobile Phone Challenge (or Hey Sprint!) Tue, 04 Aug 2009 16:11:28 +0000 http://bub.blicio.us/?p=111112796#comment-78430 [...] many of you know, I’ve had nothing but grief with AT&T and my poor iPhone, which is soon to be a well-loved iPhone Touch. In fact, my [...] [...] many of you know, I’ve had nothing but grief with AT&T and my poor iPhone, which is soon to be a well-loved iPhone Touch. In fact, my [...]

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