ad:tech SF — The State of the Industry (Highlights)

The State of the Industry Panel at ad:tech San Francisco

L to R: Randall Rothenberg, Rishad Tobaccowala, Carol Kruse, Neil Ashe, Jeff Berman

ad:tech San Francisco drew over 12,000 attendees last week and had a well-documented events and party calendar on the ad:tech blog thanks to Steve Hall.

The State of the Industry Panel (presented by the IAB) was the best keynote of ad:tech San Francisco in my opinion:

It was informative, though-provoking, entertaining, and filled with quotable quotes. Most of all, the speakers were made comfortable by the personable moderator, Randall Rothenberg.

See below for highlights.

Moderated by:

• Randall Rothenberg, CEO of the Interactive Advertising Bureau

Panelists:

• Rishad Tobaccowala, CEO of Denuo Group and ad:tech Lifetime Achievement Award Winner
• Neil Ashe, President of CBS Interactive
• Carol Kruse, VP Global Interactive Marketing, The Coca-Cola Company
• Jeff Berman, President of Sales and Marketing, MySpace

The room started out empty. Within minutes, hundreds of attendees were seated.

Randall Rothenberg: Where are your companies investing in advertising?

Summarized answers from the panelists:

• Asia (Kruse)
• All digital properties (Ashe, Tobaccowala)
• All online media, especially search (testing brand vs. direct response)
• A focus on mobile
• We want to focus on understanding the whole person through using behavioral predictive analytics (Berman)

Rothenberg: What is the value and contribution of social media?  Is it  just PR hype or something else — a hybrid?

Summarized answers: Old models don’t make sense any more.  Social media is not campaign based, but requires ongoing communication.  The media objective of the past was about where to put advertising – now it’s find where the audience sticks.

Rothenberg: Can Social Media  be a part of a media plan – or is it rather “communications planning” or “influence planning”?

Summarized answers:  Social Media can’t be planned by campaign or by quarter.  It must be an ongoing plan. It has to be authentic, and it has to talk about what’s great, fresh, and trusted.  It’s not a media strategy – it’s a  service strategy, customer service, and product strategy;  it’s branding, not media.

Rothenberg: How does an agency incorporate Social Media then?

Summarized answers: You have to consider “non-working media” versus “working media”. What works and what doesn’t? Agencies have to start by being agnostic. They should have fewer campaigns, and reach more ecosytems. Take a “great creative idea” and take it across all media.  There is no way to coordinate accross multiple agencies.  The consumer is driving changes so fast that we’re all running to keep up.  The Chief Knowledge Officer will be sitting in the position of power.

Rothenberg: Have we boxed ourselves into direct response?  Or is there room for creativity or branding?

Summarized answers: Direct response metrics saddle us with a burden. One recurring theme heard often over the past day (at ad:tech) is that it’s all going to become one — both branding and direct response.  The focus on metrics was in order to get budgets approved. When it comes to building brand awareness, “nothing compares to television” for Coca-Cola.

Rothenberg: How much does creativity matter, compared to metrics?

Summarized answers: Creativity will matter even more. Creativity is not just pictures. Google search is getting more and more creative.  Has the definition of “the great idea” changed?  Or is the palette just larger now?  The end-user or consumer will make the great decision. They will have more decision making power. People choose with their hearts and use numbers to justify what they just did.

Rothenberg: Is content or channels more important?

Summarized answers: Tobaccowala said, “The hysteria of insecurity is now driving the industry.” The point is not which channels to use, but what content to put in the channels.

Conference Chair Drew Ianni wraps it up

ad:tech San Francisco also had great keynotes featuring:

• Jimmy Wales, CEO of Wikipedia
• Jason Kilar, CEO of Hulu
• Steve Hayden, Vice Chairman of Ogilvy Worldwide
• Pete Blackshaw, Executive VP of Digital Strategic Services at Nielsen Online
• John Travis, VP of Branding, Adobe
• Eric Feng, SVP of Audience and CTO, Hulu
• Tina Sharkey, Chairman and Global President, BabyCenter
• Joel Rubinson, Chief Research Officer, The Advertising Research Foundation

Thank-you to all of the conference organizers, notably Don Knox, Drew Ianni, Jeff Valentine, and Warren Pickett.

Marissa is the CEO and Co-founder of AD-Village.

Marissa also blogs at marissalouie.com and the BusinessWeek blog “Young Female Entrepreneur“.

Find her on Twitter: @malouie

Contact her at (510) 375-1941 or Email her at marissa@ad-village.com.