From the monthly archives:

April 2009

Hulu Gets the Mouse

by Michelle Lentz on April 30, 2009

Hulu, home of NBC and Fox shows, has a new partner. Disney has joined the online video service, and brought ABC along with it. The Big 3 now each own 27% of Hulu, according to TechCrunch.

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While I’m thrilled that Hannah Montana and Kim Possible will soon find their way to Hulu, I have to wonder – where is CBS? When I want to watch two of my favorite shows online – CSI and How I met Your Mother – I still have to do it through the limited and annoying CBS.com site. I have to wonder what is keeping them? After all, everyone is finding a way to put their content online in an easily accessible manner. Last week, Sony announced a partnership with YouTube to distribute limited, ad-supported content. So, come on CBS!

Hulu is the #3 video site right now, although it is quickly gaining on #2 Fox Video and #1 YouTube. Many writers are calling for YouTube to either get some real content or get out of the way.  Meanwhile, I’d rather speculate on the future of Hulu. With its star rising fast and content seeking out the site, I have to wonder if a premium or subscription model isn’t in the future. What about pay-cable shows? Would you pay a fee to see premium content from channels like HBO or Showtime? You can take that further and ask, what would that do to cable TV?

I don’t how far in the future we’ll be using our laptops for televised entertainment all the time instead of the behemoth monitors in our living rooms. I do know that the time people spent watching TV online jumped 40% in one year and stands to grow even faster as more content becomes available. What do you think?

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Contact Michelle with news, stories, events, and more.
Email: michelle[at]writetech[dot]net
Twitter: @writetechnology, Friendfeed: michellel
Sites: Write Technology, Wine-Girl.net

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StyleFeeder Turns a Profit. How?

by Kristen Nicole on April 29, 2009

StyleFeeder is a community-driven online shopping source that turns your shopping habits and bookmarks into feeds that can be used for personalized recommendations for others. This week the company sent out an announcement notifying the world of its profitably, something that’s rare in the web 2.0 startup scene.

StyleFeeder has only been around since late 2005, and raised $3.5 million in venture capital in 2007. With over 1 million registered users and only 6 full-time employees, StyleFeeder has remained lean in order to turn a profit in a relatively short amount of time.

A few main points to bring up regarding StyleFeeder’s ability to stay lean include outsourcing the company’s entire TI infrastructure over to Amazon Web Services. Freelancers were also brought in whenever possible in order to keep the developer staff small.

Equally as important, StyleFeeder also managed to leverage the Facebook platform just as it was emerging as a new trend. The Facebook platform enabled StyleFeeder to become much more social with less effort on building out its own social network. While StyleFeeder is essentially driven by user-generated content and has many socially-adept features that power its discovery tools among other sharing options, tapping into Facebook helped StyleFeeder delve deeper into social activity in order to grow its brand.

Even though StyleFeeder was among the lucky few to be catapulted into success thanks to the timing of the Facebook platform, there are other ways to still take advantage of Facebook’s large user base despite the decline in direct uptake or conversions through a Facebook application. A key highlight of StyleFeeder’s success through Facebook comes in the form of redistributed content spread amongst Facebook users. This can still be achieved with Facebook Connect, along with leveraging an established user base all the while.

StyleFeeder offers some good pointers on how to turn a web 2.0 profit. See here for details on Newsgator’s white paper, outlining even more ways in which to stay budget-conscious as a startup in a wary economy.

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IAC Acquires UrbanSpoon

by Michelle Lentz on April 29, 2009

by Michelle Lentz

urbanspoon-iphoneI first discovered UrbanSpoon when the Apple App store launched. It was the first app I downloaded for my phone and continues to be one of my most used. It uses the GPS but also lets you shake the iPhone to get sort of a slot machine effect and figure out “Where are we eating tonight?” As a wine blogger, I often review restaurants and have used UrbanSpoon to my advantage, making sure my reviews are accessible from their web site. From a blogger’s perspective, I’ve always received prompt customer service/tech support from the UrbanSpoon team.

IAC announced today that they have acquired UrbanSpoon. This does have some natural tie-ins, as UrbanSpoon is already integrating CitySearch content. CitySearch is part of IAC.  IAC is also an investor in OpenTable, which is something I’d love to see integrated with UrbanSpoon. According to the press release,

For IAC, Urbanspoon rounds out a portfolio of premium local brands which include Citysearch, ServiceMagic, InsiderPages, and strategic investments in OpenTable and MerchantCircle. With a wealth of trusted restaurant content, an avid user community, and a leading iPhone application, the acquisition of Urbanspoon will further solidify IAC’s leadership role in the local space. Integrating Urbanspoon’s content across IAC’s local sites, including Citysearch and InsiderPages, further reiterates IAC’s commitment to building a robust infrastructure of local content for consumers all across the web.

UrbanSpoon is to remain an independent company, still based in Seattle, that reports to Jay Herratti who oversees Citysearch, InsiderPages and Evite.  According to MobileCrunch, the deal is most likely in the millions of dollars range, although terms have not been disclosed. The original team is staying on and still has a lot of new improvements up their sleeve. I’m crossing my fingers that this influx of cash and support will only make UrbanSpoon even better.

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Contact Michelle with news, stories, events, and more.
Email: michelle[at]writetech[dot]net
Twitter: @writetechnology, Friendfeed: michellel
Sites: Write Technology, Wine-Girl.net

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Changing the Question & Twitter User Retention

by Michelle Lentz on April 29, 2009

by Michelle Lentz

Everybody has growing pains.

Nielsen is reporting that while Twitter is growing, it is also suffering in the retention category. Where’s the user loyalty?

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A couple of weeks ago, I speculated about the Oprah effect – that thousands would join and those accounts would then lie dormant after a month. It seems I’m not that far off on how users react to Twitter in general. According to Nielsen,

Currently, more than 60 percent of Twitter users fail to return the following month, or in other words, Twitter’s audience retention rate, or the percentage of a given month’s users who come back the following month, is currently about 40 percent. For most of the past 12 months, pre-Oprah, Twitter has languished below 30 percent retention.

When I teach Twitter (and for that matter, all social media), I stress that you get out of it what you put into it. What Twitter does poorly is demonstrate how to effectively use the tool. From the question (What are you doing?) to the interaction, it is just not always clear to a Twitter – and Internet – newbie.

I’ve long thought that Twitter should change their question. What are you doing? is not the question people are answering. They’re letting you know where they are, what is new, what is interesting, and where they need help or are offering help. The very question confuses people and causes skeptics to call Twitter silly because they don’t want to know when someone is refilling a coffee pot.

The problem with Twitter is that you have to use it to truly understand it. You can’t just lurk and read other people’s tweets coming in on your feed. You need to participate. Twitter actually loses some value if you don’t join the conversation. Of course, how to join the conversation is also a problem. Even if you find people to follow, how will they know you are talking to them? I’ve spent an inordinate amount of time explaining D (not DM) and @ to people who are new to Twitter. After all, it’s hard to contribute if no one can hear you talk.

So, my advice to all those Oprah, Ashton, and Ellen followers – find someone else to follow. Search on your favorite topics, see who is chatting about them, and follow those folks. Follow many folks. Then join the conversation. Don’t just sit back and read – contribute. Use the @ symbol  and get to it. Again, you get out of Twitter what you put into it. Joining any social network isn’t going to expand your horizons or even just brighten your day if you don’t participate.

In this case, the onus is on both the new users to participate as well as Twitter, who needs to make things clearer and easier. They’re moving past just early adopters using the system. It’s time to release some tutorials and some demos so that Twitter really can be mainstream – and keep those new users who followed Oprah.

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Contact Michelle with news, stories, events, and more.
Email: michelle[at]writetech[dot]net
Twitter: @writetechnology, Friendfeed: michellel
Sites: Write Technology, Wine-Girl.net

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PriceAdvance Major Updates for Improved Online Shopping

by Kristen Nicole on April 28, 2009

PriceAdvance launched its browser add-on well over a year ago as a way to track prices of items while you surf the web. The concept is simple and highly functional as a shopping tool. PricAdvance has since undergone a major update in order to include the more than 1 million vendors it now tracks in order to provide you the best comparison tool straight from your browser.

Below is an excerpt of an interview I had with Roddy Richards, who talks about PriceAdvance’s growth, the major upgrade, and the service’s future.

Kristen Nicole: What exactly is PriceAdvance all about? How did you come up with the idea?

Roddy Richards: PriceAdvance is a free, no registration required, FireFox AddOn (and Internet Explorer plugin) that makes it easy to find better prices for products you’re already shopping for online.

I saw the potential for it while running RefreshThing – a Nintendo Wii tracker. RefreshThing made it easy to see where a Wii was in stock without visiting 15 sites. Imagine being able to meta-shop; to see prices for what you’re shopping for without going to those other sites. Knowing you’re not missing out on a great deal without actually having to go through 10 sites to find that deal. It seemed like easy comparison shopping.

Adam Gotterer, Co-Founder of MediaNext and I started working on PriceAdvance in earnest in the Fall of 2007. His incredible talent and enthusiasm has made it possible to realize the vision for PriceAdvance. We rallied around an application to a seed stage funding group, were asked to interview but ultimately weren’t funded. We used the check they gave us to fly out to interview when incorporating Media Next, Inc. and we released a beta that December.

Kristen Nicole: In terms of online shopping, how does PriceAdvance fit into this rather regular web-based activity?

Roddy Richards: PriceAdvance scans its database while you’re shopping. When it finds a match for a product you’re browsing it’ll show you prices at other retailers. You don’t need to even visit the vendor to know how much it’d cost there. The ‘net is great for providing perfect information to consumers if you have the patience and experience to be able to sift through all relevant data. This brings it to you automatically.

Kristen Nicole: Has the down-turned economy affected PriceAdvance as a product at all? Has the economic circumstances been able to shift your company’s focus or ability to market/recruit new users?

Roddy Richards: The world has shifted, certainly. Consumer spending is off, consumer debt is rising. We still have to buy things – we just need to be smarter about how we go about it. The 240,000 consumers who’ve downloaded PriceAdvance since November have enjoyed saving time while saving money and we attribute most of that growth to word of mouth after our media exposure in November.

Kristen Nicole: Since launching, what type of success have you seen?

Roddy Richards: We’re just about to cross the 250,000 install mark. We were written up in Consumer Reports Money Adviser and covered on local TV news in 10+ cities around the country because of it.

Kristen Nicole: What type of feedback have you received from your users?
Roddy Richards: People seem to love PriceAdvance. It’s “lazy comparison shopping” at its best. Our biggest complaint is that it doesn’t pop up enough! That problem is about to be solved.

Kristen Nicole: You mentioned that you’re gearing up for a major database upgrade in the coming week. What are the details surrounding this push?

Roddy Richards: We’ve partnered with a new data provider to expand the number of vendors we support (from 25 to 160) and expand the number of products we track (from 1.5 million to around 15 million). We’re really excited about improved results, greater product coverage and the added value we’ll be able to provide to anyone with PriceAdvance installed.

Kristen Nicole: What are you hoping to see with PriceAdvance once the upgrade has gone through?

Roddy Richards: Faster loading times, more and better results.

Kristen Nicole: What are the next steps for PriceAdvance, and how do you see your tool shaping the world of online consumer activity?

Roddy Richards: We’ll be improving the user experience further, adding new features that have been requested (or just make sense). We want to continue to make the entire purchasing process easier for anyone using PriceAdvance. Knowing you’re not paying more than you need to is a big part of that, especially these days. We like to think it’s even better when you can know effortlessly.

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